[Hiring] Staff FrontEnd Engineer - Platform - App Core Usage @Grafana Labs

Role Description

The Usage squad owns the essential systems driving Grafana's business operations and customer usage calculations. Our domain encompasses:

• Maintaining the billing engine responsible for customer usage calculation
• Cost management and billing applications
• Automating provisioning after a customer signs a contract
• Integrating with cloud marketplaces such as AWS, Azure, and GCP
• Building and maintaining the customer user portal

Our work sits at the intersection of product, platform, and business operations. We build:

• Full-stack web applications
• Customer portals
• Backend services
• APIs
• Data integrations across internal Grafana platforms and third-party systems like NetSuite and Salesforce

This role is about 75% FrontEnd and 25% BackEnd.

• Design, build, operate, and evolve reliable full-stack web applications, customer-facing account portals, and backend services that power core customer usage and billing workflows
• Build and maintain backend APIs (Golang, Node.js) and intuitive user interfaces using modern frontend technologies (TypeScript, React)
• Design and maintain integrations between Grafana systems and external business platforms such as NetSuite, Salesforce, and cloud marketplaces (AWS, Azure, GCP)
• Develop and automate business logic for customer usage metering, pricing structures, promotions, and billing reconciliation
• Collaborate across product management, DealOps, GTM, Support, and adjacent AppCore squads to deliver robust end-to-end features
• Address technical debt, optimize CI/CD pipelines, strengthen test coverage, and improve system observability and operational resilience
• Provide technical leadership and mentorship to engineers while shaping pragmatic solutions for complex systems challenges
• Contribute to roadmap planning, technical design, OnCall improvements, and long-term simplification of stack operations

You will help own the production behavior of the systems you build, which includes:

• Improving runbooks, dashboards, alerts, reconciliation safety, rollout controls, and recovery procedures
• Debugging across service boundaries and making careful changes in systems that affect customer stacks

Qualifications

• At least 1 year of fully remote work experience
• Experience working on a big SaaS platform and dealing with common distributed systems problems (e.g. scalability, multi-tenancy, data isolation, HA)
• Strong professional experience with backend technologies (Golang, Node.js) as well as modern frontend web development (TypeScript, React)
• Care deeply about developer and user experience and the quality of the products that you work on
• Experience with delivering projects from gathering requirements to shipping a product to the customer’s hands in a self-driven way
• Ability to write clean, robust, well-tested software that other engineers can understand, operate, and maintain
• Experience with mentoring junior engineers in a collaborative but asynchronous environment
• Adept at breaking down complex systems work into safe, iterative increments while clearly communicating technical tradeoffs
• Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.)

Requirements

• Writing efficient, readable, and easy to maintain code
• Designing new microservices or systems
• Collaborating with teammates and other departments to reach consensus on proposed solutions
• Coordinating with product and UX when needed
• Responding to customer requests and feedback
• Participating in our follow-the-sun OnCall rotation when ready
• Participating in team decisions, such as roadmap planning and prioritization

Benefits

• 100% Remote, Global Culture
• Scaling Organization
• Transparent Communication
• Innovation-Driven
• Open Source Roots
• Empowered Teams
• Career Growth Pathways
• Approachable Leadership
• Passionate People
• In-Person onboarding
• Global annual leave policy of 30 days per annum

Equal Opportunity Employer

Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law.