[Hiring] Staff Forward Deployed Engineer @OpenLoop Health

Role Description

OpenLoop is the clinical and operational infrastructure that digital-health brands, clinics and employers use to run virtual care across all 50 states. Our clients put their brand on the front end; everything behind it runs on us: clinicians, intake, scheduling, charting, pharmacy and fulfillment, payments and licensing.

As a Staff Forward Deployed Engineer you take the deployments nobody else can, and you set the pattern the rest of the team runs. You are the technical architect of a pod:

• Own the client manifest, decide what is bespoke and what generalizes.
• Be the one voice to our platform teams on API behaviour.
• Build the AI-native tooling that lets one engineer carry two clients.
• Write production code in two places: the client's system and ours.
• Communicate with our sales team when a commitment should not be made.

What You'll Do

• Build for clients, in their codebase, against our API.
• Embed with a client's engineering team and stand up their integration on OpenLoop's Partner API.
• Own the outcome through go-live and the weeks after it.
• Build AI SDKs and agentic solutions for clients.
• Architect and own the AI-assisted way FDE works.
• Build the systems that improve OpenLoop's API for everyone.
• Turn ambiguity into a plan.
• Never undo prior work.
• Hold the line as the credible technical voice with client engineering leadership.
• Raise the bar by mentoring FDEs and deployment strategists.

Qualifications

• 10+ years of software engineering experience, including significant time delivering directly for external customers or partners.
• Proven end-to-end ownership of complex, customer-facing technical deliveries.
• Strong integration engineering depth.
• Experience handling sensitive data with a security-first mindset.
• Excellent communication with technical and non-technical audiences.
• Demonstrated judgment about scope.
• Evidence of leverage beyond your own delivery.

Requirements

• Preferred experience in healthcare or another regulated domain.
• Practical experience shipping LLM-based or agentic systems to production.
• Experience building developer platforms.
• Familiarity with EHR, scheduling, pharmacy or payments integrations; FHIR is a plus.
• Experience working alongside sales or solutions teams in pre-sales technical conversations.
• Bachelor's degree in Computer Science, Engineering or a related technical field, or equivalent practical experience.

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Company Description

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.