[Hiring] Staff Engineer, IT Monitoring & Observability @Empyrean Benefit Solutions

Role Description

The Staff Observability Engineer serves as the senior technical authority responsible for designing, implementing, and owning Empyrean’s observability strategy across all product teams, with direct accountability for the Environmental Health platform.

This strategic individual contributor role integrates architecture, platform engineering, and organizational enablement to ensure every Empyrean system is measurable, reliable, and actionable.

The Staff Observability Engineer will:

• Architect scalable telemetry systems
• Guide engineering teams
• Foster a culture of metric ownership—empowering developers and service owners to proactively monitor, detect, and resolve issues before they impact end users

This role directly impacts Empyrean’s ability to deliver reliable outcomes in high-stakes environments such as public health and environmental monitoring, ensuring trust, transparency, and resilience in every system.

Qualifications

• 10+ years of experience in systems engineering, SRE, or DevOps roles
• 3+ years in an observability-focused leadership or platform ownership role
• Proven experience building and scaling observability systems in AWS, Azure, or GCP
• Hands-on expertise with Prometheus, Grafana, OpenTelemetry, Loki, Tempo, or equivalent stacks
• Experience implementing SLIs/SLOs and leveraging telemetry to improve reliability and decision-making
• Demonstrated ability to guide post-incident learning and institutionalize observability practices

Requirements

• Deep expertise in distributed systems monitoring and observability frameworks
• Proficiency with Infrastructure as Code tools (Terraform, Ansible, Helm)
• Strong written and verbal communication; effective at influencing cross-functional teams
• Demonstrated leadership in designing scalable observability platforms and organizational frameworks
• Balance of strategic vision and hands-on execution; can move from design to delivery confidently
• Deep understanding of incident management, root cause analysis, and performance optimization

Benefits

• Compensation Range: ($134,400-$168,000-$201,600)
• Bonus: 15%, eligibility after a year of employment

Influence & Mentorship

• Act as a technical mentor to senior engineers and peers, guiding design decisions and fostering a learning environment
• Champion cross-functional collaboration, ensuring observability informs decisions across development, product, and infrastructure
• Demonstrate emotional intelligence, self-awareness, and the ability to de-escalate conflict while aligning stakeholders around shared goals