[Hiring] Staff Engineer @Wonderly

Role Description

Wonderly is building the first enterprise grade dark software factory. We have 50 internal tools (and growing) built this way, and we are rapidly improving our own development methods based on feedback from this development process. We are extremely reluctant to use external vendors; with our internal tools factory, we have replaced ~50 vendors (and more will be replaced soon). We do this for three main reasons:

• Margin: Software is entering a low-margin era. Most of our customers’ margins are only 30-40%, and as a result, we cannot pay frivolously for vendors that we could easily replicate in-house ourselves. With AI, the cost of building – and yes, maintaining – these tools in-house has dramatically decreased. Every dollar that we can save is a dollar more we can invest on behalf of our customers.
• Operational excellence: Stitching together well-known tools can quickly bootstrap you to an MVP in terms of business and engineering processes, but as you scale, you’ll find yourself tied down to the lowest common denominator of what each of these tools allow you to do. As a result, you’ll naturally adopt sub-optimal processes, and this will drive down your operational excellence. Every operational mistake costs our customers real money. We cannot afford for this to happen. As we rapidly scale, we must have maximum flexibility to choose the best process first, and build the tooling to enable that process after the fact.
• Software revolution: As AI continues to eat software and its production lifecycle, we need to have a semi-production environment to push the boundaries. We need a place where we can experiment without risking customer outages. I say semi-production because everything can work in a toy sandbox environment. Our internal tools, on the other hand, have real customers, real traffic, and numerous edge cases. It is complex enough to give a real sense of whether this will work without immediately putting our end customers at risk. Many of the architectural and AI coding decisions we took in production were first started in our internal tools test bed.

Your role is the ultimate culmination of both the tinkering in internal tools and the maturity of actual production. We need both to co-evolve with each other. We’re looking for someone who is bringing technical excellence (real money is on the line here!) first and foremost, but can also peer into the future for what’s coming and position Wonderly for the AI native era. You are capable of holding two opposing viewpoints simultaneously: AI is going to change everything, and yet, most of what it produces today continues to be slop. And your answer to the above paradox is ultimately going to be your roadmap in this company.

Qualifications

• Technologist at heart.
• Dream vacation involves tinkering and building something new.
• Regularly engages in side projects.
• Keeps up with technology for fun.
• Explores new ways of building purely for the craft.
• Able to work startup hours because work is fun.
• Thought deeply about engineering strategy.
• Strong opinions about the SDLC, especially in the age of AI.
• Deeply practical, working with the world as it is.

Requirements

• Experience in building internal tools.
• Ability to replace external vendors with in-house solutions.
• Strong understanding of operational excellence and its impact on revenue.
• Experience with AI and its implications for software production.
• Ability to navigate complex environments with real customers and traffic.

Compensation & Eligibility

• Base Salary: $337,500
• Equity: $396,000
• Bonus: $135,000

Company Description

Wonderly is a closed-loop, end-to-end system that self-improves on our customers’ revenue. We serve the home service industry ($1.3T), and can consistently double a new customer’s revenue within 90 days. We make all of our AI and software completely free - and only get paid when our customers make real money. We’re here helping real small businesses make a life, pay for their children’s college tuition, and live the American dream.