[Hiring] Staff Developer - Onboarding @Jane

Role Description

Hi, I'm Dmitri Grozenok, Senior Manager of Onboarding product development team at Jane. I've been here for about a year, currently leading a team of eight developers working on a mission that's genuinely different from typical product work.

The Onboarding team sits at a critical moment in a clinic's journey with Jane - right after they sign up but before they become successful power users. We don't own huge chunks of code. Instead, we reach across multiple domains to solve the hardest activation and retention problem in our business: getting new customers through their first critical days so they fall in love with Jane. Our metrics are churn and activation rate - which sounds simple until you realize we don't own half the levers that move them. That's what makes this work so interesting.

We run a lot of experiments. Small projects, feature toggles, rapid iteration, constant learning. That's how we move the needle.

I'm looking for someone who thrives in that mode - someone who wants to move fast and see results quickly, who's excited about using AI to both build better and teach the team to build smarter. If you love hacking on solutions and lifting others up, this is the role.

What Impact We're Looking for You to Make

• Move the team from idea to validated learning in days, not weeks - ship experiments quickly, measure ruthlessly, and help us decide what's worth building further.
• Partner across product domains to unblock activation challenges that no single team owns - connect the dots between signup, onboarding, charting, and beyond to create frictionless experiences.
• Lift the team's AI literacy and development velocity by modeling how to use generative tools in your workflow and teaching others to do the same.
• Make architectural decisions and trade-offs that balance speed with sustainability - know when to hack and when to invest in proper engineering.
• Deliver meaningful results consistently while maintaining a culture where the team feels safe experimenting, learning, and iterating.

What Experience We Need

• 8+ years of software development, with at least 3+ years working on growth, product, or infrastructure challenges at scale.
• Demonstrated ability to move quickly and ship work in rapid cycles - ideally in a product or experimental context.
• Strong working knowledge of modern development workflows, generative AI tools, and how to use them effectively in production environments.
• Comfort making architectural and technical trade-offs in ambiguous situations - you don't need all the answers, but you need good judgment.
• Track record of mentoring and upleveling other engineers through example, collaboration, and clear communication.
• If you don't meet every single qualification but are excited about this role, we'd still love to hear from you.

Company Description

Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We're now a team of more than 700 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers.

• We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities.
• That level of impact means every person at Jane plays an important role in how we show up for our customers.
• We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.
• Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility.
• We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go.
• We're also embracing the possibilities of AI, using it to work smarter, improve our systems, and create even better experiences for our customers and our team.
• Our goal isn't just delivery, it's delight. We move quickly, communicate openly, and solve real problems together.
• If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.