[Hiring] Sr. Support Engineer, VMware @RIMINI_BRAZIL Rimini Street Brazil Serviços de Tecnologia Ltda.

Role Description

The role of the Sr. Support Engineer, VMware is to provide exceptional remote-based support for mission-critical VMware components as part of our global VMware Services support team.

• Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of VMware functionality and develop an action plan to resolve issues
• Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting
• Work closely with end users on a daily basis to understand their needs, support business change and deliver consistently high-quality customer experience
• Replicate reported issues as needed for troubleshooting
• Provide new or modified configurations to resolve incidents
• Advise end users on application functionality and capabilities
• Recommend changes to client training based on incident volumes and trends
• Create scripts to identify, analyze and correct data issues
• Thoroughly document remediation, test results, and approvals
• Be a proactive contributor to a support organization which is running 24x7x365, requiring the ability to work flexible hours, including evenings, weekends and holidays
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience

Qualifications

• 10+ years of VMware experience across the VMware technology footprint
• Technical and functional expertise with solid understanding of vSphere, vCenter, NSX, vSAN, Aria, SRM, and Skyline Collector
• Expertise with VMware includes full life-cycle implementation experience, configuration, and administration of VMware
• Knowledge of VMware maintenance/patching mechanics and VMware architecture
• Demonstrable history solving complex problems across multiple components
• Work closely with client VMware SMEs and Management

Requirements

• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality
• Excellent English communication skills – verbal & written are required
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Ability to work calmly and professionally in high pressure situations
• The ability to work remotely from a home-based office in a virtual environment

Education

• Bachelor's degree or equivalent from accredited institution

Language

• Fluent Portuguese and English
• Spanish as a plus

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members.

• Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills?
• Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals?
• This is the place for you.