[Hiring] Solution Architect @Fivetran

Role Description

As a Solution Architect in the Services team at Fivetran, you will facilitate the implementation, configuration, and optimization of the Fivetran platform and product suite through your expertise in various applications, databases, data warehouses/lakehouses, and APIs. This includes:

• Adjacent transformation
• Open data infrastructure (e.g., open storage and table formats)
• Data activation workflows where relevant

Working directly with customer stakeholders, you will:

• Define requirements and facilitate an architecture and integration that fulfills those requirements
• Optimize the implementation through performance tuning
• Offer best-practice advice on source and target setup
• Use analytical skills to troubleshoot issues and support use cases

An essential part of the role will be enabling customers to take responsibility for the installation once it has been tested and is ready for deployment into a Production environment. You should feel comfortable producing enablement collateral and training teams to adopt new software applications.

Your role will encompass interactions with customer stakeholders and a wide range of internal stakeholders, including:

• Account Executives
• Customer Success Managers
• Sales Engineers
• Customer Support Engineers
• Product Managers
• Software Engineers

This is a full-time position based remotely in the US with a strong preference for Central and East Coast timezone states.

Technologies You’ll Use

• Fivetran SaaS, Hybrid Deployment, and HVR (self-hosted) architectures
• On-premises and cloud databases, including:
  • Oracle
  • Microsoft SQL Server
  • IBM Db2
  • MySQL
  • PostgreSQL
  • SAP HANA
• On-premises and cloud data warehouses/lakehouses, including:
  • Snowflake
  • Databricks
  • BigQuery
  • Redshift
• Fivetran Managed Data Lake Service (MDLS) concepts and open table formats such as Apache Iceberg and Delta Lake
• Operating systems, including:
  • Windows
  • Linux
  • Unix
• Cloud Services Providers: AWS, GCP, or Azure environments and services
• Container and Orchestration: Docker, Podman, and Kubernetes
• Git

What You’ll Do

Your responsibilities will include:

• Installation and Setup: Lead the installation and setup of Fivetran products for customers, ensuring that environments are fully prepared for replication.
• Implementation Support and Troubleshooting: Work closely with customer teams to identify, troubleshoot, and resolve any issues during the implementation phase.
• Customer Training and Enablement: Empower customer teams to take full ownership of Fivetran implementations by providing hands-on training, detailed documentation, and ongoing support.

Qualifications

• 6+ years of extensive experience in customer-facing teams
• Solid understanding of the data integration and replication space
• Experience working with a wide range of databases, data warehouses/lakehouses, and operating systems
• Strong proficiency in SQL and command-line scripting
• Advanced understanding of networking approaches
• Exceptional verbal and written communication skills
• Proactive, resourceful attitude
• Demonstrated ability to prioritize and organize work
• Familiarity with scripting and automation languages such as Python
• Experience with Kubernetes and containerized environments

Benefits

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform