[Hiring] Software Support Engineer @Blueprint Technologies

Role Description

In this role, you will support and enhance business-critical software applications, telemetry services, and infrastructure monitoring solutions used across large-scale data center environments. You will combine hands-on C#/.NET development, SQL Server administration, and advanced production troubleshooting to maintain service reliability and operational readiness. You will investigate complex application and database issues, support deployments and software updates, improve automation and observability, and develop clear technical documentation, troubleshooting guides, and operational runbooks. Working closely with software engineering, infrastructure, and operations partners, you will help restore services, identify root causes, implement corrective actions, and continuously improve the performance, security, and reliability of production systems.

Responsibilities

• Provide Tier 3 technical support for applications, telemetry services, monitoring platforms, and infrastructure operations solutions across development, test, and production environments.
• Investigate and resolve complex application, database, connectivity, authentication, configuration, networking, deployment, and service dependency issues.
• Support incident response, service restoration, root-cause analysis, and corrective actions, including participation in an on-call rotation when required.
• Develop, maintain, debug, and enhance applications, services, APIs, integrations, and automation using C#, .NET, and SQL.
• Support code reviews, testing, release validation, deployments, patching, hotfixes, and secure configuration changes throughout the application lifecycle.
• Maintain application configurations, scripts, workflows, data models, and metadata-driven customizations to improve system functionality and operational efficiency.
• Administer and troubleshoot Microsoft SQL Server environments, including database performance, query optimization, relational data structures, security, backup and recovery, and high availability.
• Support database availability and disaster recovery configurations, including Always On Availability Groups and Windows Server Failover Clustering where applicable.
• Maintain and troubleshoot T-SQL objects, reporting solutions, database integrations, and application data dependencies.
• Troubleshoot Windows operating systems, Windows services, IIS configurations, application deployments, certificates, authentication, and service dependencies.
• Use development and delivery tools such as Azure DevOps to support source control, work item tracking, release coordination, and deployment activities.
• Apply scripting and configuration management practices to support system maintenance, operational consistency, and service improvements.
• Create and maintain technical documentation, architecture references, troubleshooting guides, operational runbooks, deployment checklists, standard operating procedures, and known-issue records.
• Analyze incident trends, telemetry, and support metrics to identify recurring issues and improve reliability, observability, automation, security, and service recovery.
• Collaborate with software engineering, infrastructure, and operations partners to resolve technical issues, support new solutions.

Qualifications

• Experience developing, maintaining, testing, debugging, or supporting applications using C# and .NET.
• Hands-on experience with Microsoft SQL Server, including SQL queries, T-SQL, database troubleshooting, performance tuning, and relational database concepts.
• Working knowledge of Windows operating systems, application services, configuration, deployments, logs, and technical troubleshooting.
• Experience diagnosing production application issues, investigating root causes, and supporting service restoration across development, test, or production environments.
• Understanding of software development and release practices, including testing, code reviews, deployments, patching, and application maintenance.
• Ability to develop technical documentation, troubleshooting procedures, and operational runbooks.
• Strong analytical, problem-solving, written communication, and cross-functional collaboration skills.

Preferred Qualifications

• Experience supporting production services, enterprise applications, telemetry pipelines, monitoring solutions, or infrastructure management platforms.
• Experience administering SQL Server high availability and disaster recovery configurations, including Always On Availability Groups, Windows Server Failover Clustering, backup and recovery, and database security.
• Familiarity with Microsoft Azure or other cloud platforms and cloud-hosted application services.
• Experience with Internet Information Services (IIS), ASP.NET, SQL Server Reporting Services (SSRS), Active Directory, and Windows-based application environments.
• Knowledge of object-oriented programming using C#, C++, Visual Basic, VB.NET, or related technologies.
• Experience with Azure DevOps or similar tools for source control, work item management, build and release processes, and deployment coordination.
• Exposure to industrial control systems (ICS), building automation systems (BAS/BMS), electrical power monitoring systems (EPMS), supervisory control and data acquisition (SCADA), programmable logic controllers (PLCs), or data center infrastructure monitoring.
• Experience with PowerShell or other scripting languages, workflow customization, metadata-driven configuration, automation, and observability improvements.
• Familiarity with SharePoint, enterprise reporting, credential management, application authentication, and secure configuration practices.
• A degree in Computer Science, Computer Engineering, or a related technical field, or equivalent practical experience.
• Previous experience supporting large-scale enterprise environments, handling high-severity incidents, or participating in on-call support rotations.

Salary Range

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $90,000-$100,000 USD annually. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Location

Remote

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account (FSA)
• 401(k) retirement plan
• Competitive paid time off
• Parental leave
• Professional growth and development opportunities

Equal Employment Opportunity

Blueprint Technologies, LLC is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or familial status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.

Applicant Accommodations

If you need a reasonable accommodation to participate in any part of the application or interview process, please contact [email protected].