[Hiring] Software Solutions Specialist @GenetiQ​​​​​​

Role Description

The Software Solutions Specialist is a senior customer-facing role designed to bring deep North American LBM knowledge directly into GenetiQ implementation projects. This role is not a traditional implementation consultant position. It is a specialist role for someone who can lead from industry experience, challenge assumptions, guide customers through operational decisions, and ensure GenetiQ is implemented in a way that reflects how LBM businesses actually work.

The Software Solutions Specialist will work across customer projects, delivery teams, product teams, and development teams to accelerate adoption, reduce implementation risk, and influence product direction through real project experience.

The role exists to ensure that GenetiQ is not simply configured for customers, but shaped around credible, practical, and commercially relevant LBM operating models.

Core Responsibilities

• Customer project solution leadership
  • Act as a senior industry specialist on GenetiQ implementation projects.
  • Lead or support discovery sessions with customer executives, owners, managers, and operational teams.
  • Translate customer requirements into practical LBM process designs.
  • Challenge customer requests where legacy habits may create unnecessary complexity.
  • Help customers understand how GenetiQ can support modern, scalable ways of working.
  • Support project teams during design, configuration, validation, testing, and go-live readiness.
• LBM operational expertise
  • Bring practical knowledge of North American LBM operations into each project.
  • Advise on workflows across purchasing, inventory, pricing, contractor sales, dispatch, estimating, rebates, EDI, warehouse operations, branch management, and multi-location distribution.
  • Understand how legacy ERP products have shaped customer expectations and ways of working.
  • Help identify where customers need process change, not just software configuration.
  • Provide informed guidance on industry norms, exceptions, and commercially important workflows.
• Product influence and functional feedback
  • Identify functional gaps, usability issues, and workflow friction during implementation projects.
  • Work with Product and Development to explain the operational impact of customer requirements.
  • Help validate whether proposed solutions will work in real LBM environments.
  • Prioritize product feedback based on customer impact, repeatability, and market relevance.
  • Contribute to product design discussions by bringing evidence from live projects.
  • Help ensure GenetiQ evolves in a way that is credible for the North American LBM market.
• Delivery enablement
  • Support consultants and project managers with LBM-specific knowledge during project delivery.
  • Help standardize recommended processes and solution patterns.
  • Reduce ambiguity in discovery and design by providing practical industry interpretation.
  • Develop reusable templates, examples, workflows, and implementation guidance.
  • Coach internal teams on how to handle LBM-specific customer scenarios.
  • Support onboarding of new team members by sharing industry and legacy product knowledge.
• Customer and executive engagement
  • Build credibility with customer executives, owners, and operational leaders.
  • Act as a trusted advisor during workshops, project reviews, steering meetings, and escalation discussions.
  • Help customers make informed decisions where there are competing operational, technical, and commercial priorities.
  • Represent GenetiQ as a knowledgeable LBM partner rather than a generic software provider.
  • Support strategic customers where operational misalignment or product uncertainty could put outcomes at risk.
• Market and legacy product insight
  • Maintain awareness of North American LBM market trends, customer expectations, and competitive pressures.
  • Bring informed knowledge of legacy ERP products and competitor ecosystems, including Epicor, BisTrack, Spruce, DMSi, Agility, and related solutions.
  • Help GenetiQ understand what customers value, what they are used to, and where they are likely to resist change.
  • Feed market insight into delivery planning, product prioritization, and internal enablement.

Qualifications

• 10+ years working in or around the North American LBM industry.
• Experience inside an LBM dealer, distributor, buying group, software vendor, or ERP implementation environment.
• Strong understanding of LBM workflows, including purchasing, inventory, pricing, dispatch, contractor sales, estimating, rebates, EDI, and multi-branch operations.
• Experience with legacy LBM ERP products or business management systems.
• Ability to lead customer conversations with confidence and credibility.
• Ability to simplify complex operational issues into clear decisions and practical actions.
• Ability to influence internal teams without relying on hierarchy.
• Strong communication skills across customers, consultants, developers, product teams, and senior stakeholders.
• A practical, outcome-focused mindset.
• Willingness to be directly involved in customer implementation projects.

Benefits

• Healthcare: medical, dental, and vision.
• Short & long term disability.
• AD&D insurance.
• 401K plan.
• Employee assistance program.
• GenetiQ wellness reimbursement.
• PTO: 20 days per annum plus GenetiQ-observed holidays.
• Flexible working to support better work-life balance.