[Hiring] Software Mission Specialist @UFORCE

Role Description

As a Mission Software Specialist at UFORCE, you’ll help customers deploy, operate, and sustain our software-enabled autonomous systems in real-world mission environments. You’ll be the technical bridge between customers, field operations, product, and engineering—owning software deployment, configuration, troubleshooting, and operational readiness in the field. From preparing a system for deployment to resolving an issue during a customer mission, you’ll take responsibility for making the software work where it matters. This is a hands-on, customer-facing technical role for someone who enjoys working across software, networking, and edge-compute systems. You’ll work independently, travel frequently, and turn field experience into better products and more repeatable deployments.

What you’ll do

• Deliver mission-ready deployments.
• Install, configure, validate, update, and roll back software at customer and field locations.
• Complete readiness and acceptance testing, maintain clear documentation, and prevent avoidable configuration errors.
• Keep systems operational in the field.
• Diagnose and resolve software, network, compute, and integration issues during testing, training, demonstrations, and customer missions.
• Use structured fault isolation to distinguish configuration, hardware, software, and operator issues.
• Give engineering actionable evidence.
• Capture logs, system context, and reproduction steps; produce clear bug reports; and translate operator feedback into prioritized product requirements.
• Escalate appropriately while retaining ownership through resolution.
• Build customer independence.
• Train operators and maintainers to use, troubleshoot, and sustain the system safely.
• Keep technical guidance current and help customers carry out routine recovery procedures without continuous support.
• Make deployments repeatable.
• Develop and improve configuration baselines, checklists, deployment automation, and troubleshooting playbooks to reduce deployment time and undocumented field fixes.
• Build trust through technical ownership.
• Communicate clearly with customers and internal teams, surface operational risks early, and balance immediate mission needs with long-term product improvements.

Qualifications

• Hands-on experience administering Linux systems and independently deploying, configuring, and troubleshooting software.
• Practical experience with Docker and containerized applications, including diagnosing container failures and managing software upgrades and rollback.
• Strong networking fundamentals, including TCP/IP, Ethernet, routing, VLANs, VPNs, DNS, DHCP, and firewalls, with the ability to diagnose connectivity and bandwidth issues.
• Ability to use SSH, logs, and system-health diagnostics to isolate problems across software, network, compute, and hardware interfaces.
• Ability to write or modify Bash or Python scripts and use Git and version-control workflows.
• Understanding of software release and CI/CD fundamentals, configuration management, and deployed or edge-compute environments.
• A structured approach to troubleshooting, with sound judgment under time pressure and incomplete information.
• Clear communication with both operators and engineers, including the ability to explain technical problems, document solutions, and deliver practical training.
• Ability to work independently in fast-moving environments, coordinate across teams, and own problems through resolution without constant engineering support.
• Willingness and ability to travel frequently and support field operations, including in austere or high-pressure environments.

Nice to have

• Experience with autonomous vehicles, robotics, UAS, USVs, or other mission systems.
• Experience with Kubernetes, Helm, Ansible, Terraform, or similar orchestration and infrastructure tools.
• Backend development experience with Node.js and Python, including services, APIs, messaging, and system integrations.
• Experience with ROS or ROS 2, MAVLink, or CAN/CANbus.
• Hands-on experience with NVIDIA Jetson, Raspberry Pi, or similar edge-compute hardware.
• Familiarity with TAK, ATAK, tactical networks, Starlink, or satellite communications.
• Experience with cloud-connected and disconnected-edge architectures.
• An active security clearance.
• Previous forward-deployed, military, maritime, or expeditionary experience.