[Hiring] Software Implementation Consultant II @PointClickCare

Role Description

As part of the Professional Services, Practice Delivery team, the Software Implementation Consultant II, Financial will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to 30% on site travel to customer sites and regional meetings.

The Software Implementation Consultant will report to the Practice Manager, Professional Services.

Key Responsibilities

• Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success.
• Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value.
• Translate technical requirements and execute system configuration setup (more complex than entry).
• Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills.
• Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows.
• Partner with internal stakeholders, including configuration and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction.
• In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation.
• Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
• Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes.
• When needed, travel to customer on-site locations to lead and direct meetings and presentations.

Qualifications

• Post-secondary education in a technology related field, preferred.
• Excellent communication, organizational and collaboration skills.
• Consulting experience within a software organization performing workflow analysis and developing and delivering recommendations to drive enhanced business value and outcomes.
• Experience working on a multi resource project team balancing milestones and objectives efficiently and on time.
• Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met.
• The ability to quickly learn new concepts and technologies and convert them into customer solution value.
• Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights.
• Ability to thrive in a high paced, complex team environment.
• Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills.
• 4+ years in a software implementation role.
• Healthcare market experience preferred.

Requirements

• $83,000 - $92,000 a year.
• At PointClickCare, base salary is one of the many components that make up our total rewards package.
• The Canadian base salary range for this position is $83,000 - $92,000 + bonus + benefits.
• Our salary ranges are determined by job and level.
• Individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.

Benefits

• Benefits starting from Day 1!
• Retirement Plan Matching.
• Flexible Paid Time Off.
• Wellness Support Programs and Resources.
• Parental & Caregiver Leaves.
• Fertility & Adoption Support.
• Continuous Development Support Program.
• Employee Assistance Program.
• Allyship and Inclusion Communities.
• Employee Recognition … and more!