[Hiring] Software Engineer V - Infra/SRE @Mighty Acorn Digital

Role Description

At Mighty Acorn, we build digital services that real people depend on — to access benefits, fulfill obligations, and interact with their government. When those services go down or degrade, the consequences aren't just technical: they erode public trust and create real hardship for the constituents we serve. Reliability isn't a back-office concern here; it's central to our mission.

As a Software Engineer V specializing in Infrastructure and SRE, you'll lead the design and implementation of a monitoring strategy for a high-availability application in a government context. This involves:

• Leading the design and implementation of a comprehensive monitoring strategy for a high-availability application, balancing immediate operational needs with long-term sustainability.
• Building and maintaining observability infrastructure using Terraform, integrating AWS-native monitoring services with New Relic to provide full-stack visibility.
• Collaborating closely with application engineers working on TypeScript/JavaScript services running on AWS ECS, with RDS and EventBridge in the stack.
• Establishing reliability standards, runbooks, alerting thresholds, and incident response practices that the broader team can own and operate.
• Leading and mentoring a technical team, setting direction, unblocking others, and coaching engineers through ambiguous and high-pressure situations.
• Working directly with government stakeholders to communicate the reliability posture of the application, surface risk, and build confidence in the systems you're responsible for.

This is a fully remote position. Candidates must be based in and work from the contiguous United States, with at least a 5-hour overlap with 9am–5pm ET, Monday through Friday.

Qualifications

• 10+ years of engineering experience, with significant time spent in SRE, platform, or infrastructure-focused roles.
• Hands-on experience building and managing infrastructure with Terraform in AWS environments.
• Deep familiarity with AWS observability tooling and services, including hands-on experience with ECS, RDS, and EventBridge.
• Experience implementing and operating APM and monitoring platforms such as New Relic.
• Ability to read, understand, and work alongside TypeScript/JavaScript application codebases.
• Experience operating systems that process personally identifiable information (PII).

Requirements

• Demonstrated experience leading a technical team in a high-trust, high-velocity environment.
• Experience working in or alongside government agencies.
• Strong communication skills across technical and non-technical audiences.
• Curiosity, patience, and resilience when navigating ambiguous or rapidly changing environments.
• A Bachelor's degree (or equivalent experience) is contractually required for this role.

Benefits

• Work efficiency, sometimes under tight deadlines.
• Preference for transparency and direct communication.
• Ability to adapt quickly and cope with temporarily ambiguous situations.

Other Requirements

• This role requires work be performed from within the contiguous United States.
• Candidates must either hold active US citizenship or a green card.
• Candidates selected for the role must pass a criminal background check prior to their start date.
• Candidates must have a fast (>100Mbps) and reliable internet connection.
• Candidates must have a dedicated workspace with background noise at an appropriate level for audio calls.