[Hiring] Software Engineer – Service Reliability & Observability @Blueprint Technologies

Role Description

In this role, you will be a hands-on engineer responsible for maintaining and improving a customer-facing data service in a production environment. You will focus on ensuring system reliability, security, and performance by addressing live-site issues, implementing fixes, and enhancing observability through logging, metrics, and tracing.

You will work closely with cross-functional teams including engineering, support, and security to resolve incidents, perform root-cause analysis, and continuously improve service stability. This role also involves automating operational processes and contributing to long-term service resilience, making it ideal for someone who enjoys working on real-time systems and driving operational excellence.

Responsibilities

• Own day-to-day health of a production service, including bug fixes, reliability improvements, and security remediation
• Investigate and resolve customer-impacting incidents through deep root-cause analysis
• Implement security fixes and ensure adherence to enterprise security standards
• Improve service observability by enhancing logging, metrics, tracing, and alerting
• Build and maintain telemetry pipelines and dashboards for monitoring service health and performance
• Automate recurring operational and support tasks to reduce manual effort and increase efficiency
• Contribute to service hardening efforts, including resiliency improvements and failure-mode analysis
• Maintain and enhance backend services (primarily C#/.NET), with occasional support for frontend components
• Create and maintain technical documentation for service workflows, behaviors, and known issues
• Communicate service health and engineering metrics to stakeholders, including incident trends and improvements

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience
• Strong experience developing and maintaining production services using C#/.NET
• Experience troubleshooting and resolving live-site issues in customer-facing applications
• Hands-on experience with observability tools (logging, metrics, distributed tracing, alerting)
• Familiarity with secure coding practices and handling security vulnerabilities in production systems
• Experience automating operational workflows using scripts or tooling
• Ability to collaborate effectively across engineering, support, and security teams during incident response
• Strong analytical and problem-solving skills with a focus on root-cause analysis
• Clear communication skills for documenting incidents, writing postmortems, and providing updates

Preferred Qualifications

• Experience supporting large-scale or enterprise data services/APIs with high reliability requirements
• Familiarity with modern frontend technologies (e.g., React) for debugging or minor enhancements
• Experience with cloud platforms (e.g., Azure) and service monitoring tools
• Proven experience improving observability and reducing operational toil through automation
• Understanding of compliance, privacy, and data governance in regulated environments
• Experience with incident management processes, post-incident reviews, and operational excellence practices
• Ability to create concise, leadership-ready summaries of incidents, risks, and improvements

Salary Range

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $50 – $55 per hr.

Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected]

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location

Remote