[Hiring] Software Engineer, Production Support & Client Onboarding @Qaurs Techno Systems LLC

Role Description

Join the R&D team as a Software Engineer covering critical Production Support and Client Onboarding for the CCV business. This role provides Level 2 and Level 3 support.

Responsibilities

• Production Support (Level 2/Level 3)
  • Serve as the Level 2/Level 3 escalation point for production incidents, troubleshooting complex issues across application, database, and infrastructure layers.
  • Diagnose root causes using logs, monitoring tools, and system diagnostics, and deliver timely resolutions to minimize business and client impact.
  • Collaborate with engineering, DBA, and infrastructure teams to resolve escalated incidents that require deeper investigation.
  • Document incident resolutions and root cause analyses, and contribute to the knowledge base and runbooks to improve future response times.
  • Participate in an on-call rotation to support critical production issues outside business hours.
  • Monitor system health, performance metrics, and alerts to identify and address potential issues before they impact production.
• Client Onboarding & Configuration
  • Lead technical setup and configuration for new client onboarding, ensuring systems meet client-specific requirements.
  • Partner with Business Operations, Implementation, and Client Services teams to gather requirements and translate them into technical configurations.
  • Perform data validation, testing, and quality checks to ensure accuracy and readiness for go-live.
  • Troubleshoot and resolve configuration issues to ensure smooth, on-time client go-lives.
  • Provide post-go-live support for initial production issues specific to newly onboarded clients.
• Cross-Functional Collaboration & Communication
  • Communicate incident status, root causes, and resolution timelines clearly to Business Operations, Client Implementation, and leadership.
  • Work with development teams to escalate and track defects and enhancement requests identified during support or onboarding.
  • Contribute to process improvement initiatives that increase support efficiency and reduce recurring issues.
  • Support knowledge transfer and training for team members on new systems, tools, and client-specific configurations.

Qualifications

• Strong analytical, troubleshooting, and problem-solving skills across application, database, and infrastructure domains.
• Familiarity with monitoring and logging tools for diagnosing production issues.
• Experience with Vert.x, Spring, or Spring Boot (REST controllers, dependency injection, and configuration).
• Experience writing unit tests with JUnit and mocking with Mockito.
• Familiarity with REST APIs, JDBC, JPA/Hibernate, JSON, and HTTP fundamentals.
• Basic understanding of concurrency and multithreading.
• Familiarity with CI/CD pipelines, Docker, or cloud platforms.
• Working knowledge of SQL for data investigation and validation.
• Understanding of system architecture to troubleshoot cross-component issues.
• Ability to work independently under pressure during high-severity incidents while maintaining clear communication with stakeholders.

Requirements

• Skills: Java, Spring Boot, Vert.x, REST APIs, JUnit, Mockito, JPA, Hibernate, JDBC, SQL, Docker, CI/CD.

Benefits

• This is a remote position.