[Hiring] Software Engineer, Product & Audience Technology @NPR

Role Description

The Audience Technology group is looking for an experienced, talented and knowledgeable Software Engineer to join the Consumer & Network Services team responsible for developing, supporting and maintaining our microservices, core backend APIs, and systems that power donor/subscriber conversion experiences on NPR platforms.

• Develop, maintain, and support our core backend APIs, with a primary focus on our Identity Service (PHP 8) and Stripe Connect API (Node.js).
• Manage and refine API integrations with key external softwares such as Marketing Cloud and Supporting Cast.
• Maintain and update Piano software implementation on NPR.org, iterating on promotional messaging utilizing foundational front-end web technologies (HTML, JavaScript, CSS).
• Partner to develop new front-end and back-end code that powers key parts of the user lifecycle on NPR products, including newsletter enrollments, account creation and management, donation and subscription.
• Collaborate across teams to implement A/B tests across user experiences to optimize performance and drive our goals.
• Ensure technology meets standards in security and compliance in coordination with our IT security group.
• Deploy consistent log monitoring to ensure we can understand and remediate issues identified in our code.
• Leverage modern developer tooling—including AI coding assistants and LLMs—to accelerate boilerplate development, generate tests, and troubleshoot complex debugging scenarios.
• Write clean, efficient, scalable, and reusable code based on product specifications.
• Provide input on system design and architecture within the feature areas and services owned by the team.
• Participate in all phases of quality assurance and defect resolution to ensure seamless audience conversion experiences.
• Collaborate in code reviews, knowledge sharing, and writing technical designs.
• Mentor and coach junior engineers on code quality and best practices, fostering a highly motivated and mission-driven team culture.
• Actively participate in agile ceremonies (including daily stand-ups, sprint retros, sprint reviews) and join our on-call rotation.

Qualifications

• 3 to 5 years of experience in software development.
• Fluency in PHP and Node.js or a modern backend language (such as Python, Node.js, Go, Java) and an eager, enthusiastic willingness to cross-train into our modern PHP 8 ecosystem.
• Working knowledge of foundational front-end web technologies (HTML, CSS, vanilla JavaScript).
• Experience in developing and working with RESTful APIs that utilize cloud infrastructure such as AWS.
• Demonstrated adaptability and eagerness to integrate new technologies (such as GenAI developer tools) into your daily engineering workflow to improve efficiency and output.
• Strong Object-Oriented programming skills and familiarity with SQL and RDBMS technologies.
• Experience writing unit and other automated tests to ensure reliable production deployments.
• Solid knowledge of web development best practices, coding standards, source control management, build processes, and testing.
• A demonstrable passion for public media and NPR's mission to create a more informed public.

Requirements

• Hands-on experience with Stripe Connect or other modern payment processing platforms.
• Previous work in PCI-compliant environments, or comparable security experience managing sensitive user/donor data.
• Experience with podcast subscription platforms, such as Supporting Cast or our internal NPR+ systems.
• Advanced experience with the Amazon AWS ecosystem (e.g., Lambda, EC2s, DynamoDB, RDS).
• Experience building and maintaining CI/CD pipelines (Github Actions, Jenkins, CodeFresh, or equivalent).
• Experience using performance monitoring and log aggregation applications (Datadog, New Relic) to proactively troubleshoot production issues.

Benefits

• Salary Range: The U.S. based anticipated salary range for this opportunity is $117,968.09 - $128,281.16 plus benefits.
• NPR offers access to comprehensive benefits for employees and dependents, including health and wellness, paid time off, and financial well-being.
• Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings.