[Hiring] Software Engineer Level II (ServiceNow Developer) @Arch Global Services (Philippines) Inc.

Role Description

The Senior ServiceNow Developer is responsible for design, development, and unit testing of ServiceNow Catalog Items automation and integration solutions.

• Engage with Business Analyst and SME to perform detailed requirement analysis.
• Provide production implementation and post-production support for ServiceNow modules and features such as Catalog Items.
• Design, architecture, maintenance, and enhancement of Catalog items.
• Create and maintain the current state of the ServiceNow platform architecture documentation.
• Communicate and collaborate with non-technical stakeholders to gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices.
• Develop technical design documents.
• Create well-structured test plans and coordinate testing activities, identify, document, and track software defects.
• Perform and facilitate regression testing of resolved defects.
• Translate technical complexities to non-complex and simple terms for project stakeholders.
• Support ServiceNow upgrades planning and execution.
• Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript.
• Participate in the configuration and customizations, as needed, based on customer needs.
• Participate in and contribute to an agile-based work intake and output delivery process.

Qualifications

• Solid 3-5 years experience in ServiceNow development.
• Technical Skills: Javascript, HTML/CSS, REST, ServiceNow Flow Designer, ServiceNow Service Catalog, JSON, XML, Powershell, AngularJS.
• Proficient in JavaScript-based design, development, and implementation of ServiceNow solutions for IT Service Management (ITSM).
• Experience with server-side and client-side scripting on the ServiceNow platform.
• Experience with ServiceNow technologies such as Workflow/Flow Designer, Reports, Email Notifications, SLAs, ACLs.
• Fundamental understanding of key technologies relevant to ServiceNow integration solutions.
• Experience in working on automation and integrations in ServiceNow.
• Ability to work with stakeholders with different backgrounds and levels of technical knowledge.
• Outstanding verbal and written communication skills to technical and non-technical audiences.
• Knowledge of ITIL methodologies and processes is a plus.
• Experience in Customer Service Management (CSM) is a plus.
• Experience in Configuration Management Database (CMDB)/Discovery/Service Mapping is a plus.
• ServiceNow Administrator (CSA)/Implementation Specialist (CIS)/Developer Certification/ITIL Foundation certification is a plus.
• Knowledge in Agile Development and JIRA is a plus.
• Must be willing to work night shift.

Requirements

• BS in Computer Science, Information Technology, Computer Engineering, Information Management, or related discipline.

Benefits