[Hiring] Software Engineer in Support @Bitmovin

Role Description

Our Software Support team is looking for a Software Engineer in Support to be the technical voice of our products in post-sales technical support activities. We seek to maximize the value our customers gain from our products in media compression, playback, and analytics.

You will make an impact that matters by:

• Becoming intimately familiar with customers’ integration and use of Bitmovin products in their video workflows to assist in problem identification and resolution.
• Having experience in software development of Web-Applications with JavaScript OR Java, foundational knowledge of Swift, Kotlin, Python.
• Triaging and troubleshooting reported support cases to determine root causes and find potential solutions or workarounds.
• Being the voice of Bitmovin to customers, including industry-leading Video Streaming content providers, and advocating for those customers’ needs within Bitmovin.
• Establishing a trusted advisor relationship with customers, offering custom solutions to address reported problems, providing recommendations and training while taking named technical ownership of key growth and strategic accounts within the region, in partnership with Customer Success Managers.

Qualifications

• Experience in Support or other service-oriented customer-facing roles.
• Excellent written and verbal communication, love for communicating with people.
• Software development and troubleshooting complex technical issues, as well as researching and offering solutions, including potential workarounds.
• Using Support/CRM tools such as Zendesk, Jira Service Desk or similar.
• Video compression and/or playback technologies.
• Fluent in English (Written and spoken).

Requirements

• Experience with mobile development.
• Experience with Video encoding.
• Experience with Git and CI/CD processes.
• Knowledge of DevOps methodologies and appreciation for the value that technologies like Serverless and Kubernetes bring to the software deployment and development process.
• Experience in Linux systems administration.
• A desire for a career path as a Solutions Engineer or Solutions Architect, as opposed to contributing to core product development.

Benefits

• Flexible working arrangements to support everyone’s unique circumstances.