[Hiring] Software Engineer II, L2 Messaging Team @CareMessage

Role Description

We are looking to hire a Software Engineer II, (L2) for the Messaging Team who will contribute to CareMessage's messaging platform, the core system that powers patient communication for over 400 safety-net healthcare organizations in the United States. You will complete scoped work with guidance from senior engineers, build increasing independence on well-defined features, and contribute to team goals within a supportive, collaborative environment as we build and scale our messaging infrastructure.

This is a cross-functional role focused on building and growing as an engineer. You'll work closely with Product, Customer Success, Data, and Engineering to deliver messaging features that deepen patient engagement and health outcomes, working alongside senior teammates on delivery optimization, consent management, and AI-driven messaging. You will report to the Director of Engineering and play a key role in supporting our messaging capabilities as we scale.

Qualifications

• Minimum 5 years of hands-on software engineering experience, with solid proficiency in Ruby on Rails and JavaScript.
• Minimum 5 years’ experience building and maintaining backend systems, APIs, and services, with demonstrated experience completing scoped work with growing independence.
• Solid fundamentals of computer programming, including a good understanding of software development lifecycle, coding best practices, design patterns, object-oriented architecture, etc.
• Working SQL proficiency with a strong analytical mindset, comfortable querying and working with datasets to troubleshoot issues and inform technical decisions.
• A commitment to supporting and fostering diversity and inclusion.
• Demonstrated ability to complete scoped work with guidance, follow established patterns, participate in code reviews, and grow toward independent ownership of well-defined features.
• Growth-oriented mindset.
• Outstanding written and verbal communication skills, especially in a fully remote environment.
• Ability to collaborate with technical and non-technical partners to support discovery, development, and testing phases of messaging platform features.
• Experience working in teams where automated tests are an expected part of development, including writing and maintaining tests alongside production code.
• Ability to communicate progress and blockers clearly, ask for help when stuck, and maintain consistent communication with stakeholders to keep projects moving forward.

Requirements

• Experience with Twilio (SMS, Voice, or Messaging APIs) or similar messaging and communications platforms.
• Experience with RCS (Rich Communication Services) or multimedia messaging (MMS).
• Experience with our tech stack: Ruby on Rails, JavaScript (React), PostgreSQL, Google Cloud Platform, background job processing (Sidekiq or similar).
• Experience with message queue systems, event-driven architecture, or high-throughput delivery pipelines.
• Experience in healthcare technology or familiarity with messaging compliance requirements, including TCPA, opt-out management, consent workflows, A2P 10DLC, and The Campaign Registry (TCR).

Role Responsibilities

• You will contribute to the technical delivery of key messaging platform features, collaborating with Product, Customer Success, Data, and Engineering to build solutions that deepen patient engagement and health outcomes.
• You will build and maintain backend messaging systems using Ruby on Rails, including SMS/voice delivery pipelines, consent management workflows, message scheduling and orchestration, and Twilio integration layers.
• You will participate in team rituals and discussions, give and receive code reviews, and grow your ownership of well-defined features under the guidance of senior engineers.
• You will contribute to architectural discussions and learn from the design decisions that shape how we build and scale our messaging infrastructure.
• You will provide documentation for the messaging features you build, enabling support teams to monitor, troubleshoot, and measure the impact of messaging features in production.
• You will work closely with Product teams to understand requirements, contributing technical input during solution definition and collaborating on Product Requirements Documents (PRDs).
• You will help improve the team over time through essential team rituals, such as Kickoffs, Retrospectives, and Technical Debt Reviews.
• You will contribute to the team by participating in On-Call (PagerDuty) activities.

Benefits

• Competitive salaries and benefits packages.
• Flexible work hours; fully remote team.
• Paid parental leave for biological and adopted children.
• Half-day Fridays, every Friday.
• 18 paid company holidays, including a one week mid-year and one week end-of-year break.
• 9 wellness days to be used for self-care or anything that comes up in life.
• 15 days of PTO.
• 1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter.
• Generous medical, dental, and vision insurance for employees and their families.
• Health Savings Accounts and Flexible Spending Accounts.
• 401k retirement plan.
• Short & long-term disability insurance.
• $100 per employee yearly wellness budget.
• Annual budget for professional and personal development (webinars, online courses, books, and more).
• Volunteerism incorporated in onboarding and encouraged on an ongoing basis.