[Hiring] Software Engineer II @Rocket Companies

Role Description

As a Software Engineer II, you will play a key role in designing and building backend systems that power innovative AI-driven communication experiences. You’ll use technologies including TypeScript and .NET to develop scalable services and intelligent agents that enhance customer interactions across phone and chat channels. You’ll take ownership of technical solutions from design through production, collaborate across teams, and help improve the reliability, scalability, and quality of our platforms.

• Design, develop, and maintain scalable backend services and APIs using .NET and TypeScript to support AI-driven agent platforms
• Build and optimize TypeScript-based agents that power phone and chat communication experiences
• Own technical solutions from design through implementation, testing, deployment, and production support
• Collaborate with cross-functional teams to integrate AI agent solutions with existing systems and infrastructure
• Contribute to system architecture and technical design decisions for high-volume communication workflows
• Write clean, maintainable, well-tested code and provide thoughtful feedback through code reviews
• Troubleshoot complex production issues and identify opportunities to improve system reliability, performance, and observability
• Mentor less-experienced engineers and contribute to engineering best practices and standards
• Evaluate emerging technologies and identify opportunities to improve our AI-driven customer experiences

Qualifications

• 4+ years of professional software development experience post-graduation
• Strong proficiency in .NET and TypeScript or Node.js
• Strong understanding of backend development, API design, distributed systems, and GraphQL
• Experience designing and delivering production software with increasing levels of ownership and complexity
• Experience troubleshooting and supporting applications in production environments
• Ability to write clean, well-tested, maintainable code and effectively review the work of other engineers
• Strong collaboration and communication skills across engineering and cross-functional teams

Requirements

• Experience with Sierra AI or similar platforms for building agentic communication experiences
• Experience with IVR (Interactive Voice Response), IVA (Intelligent Virtual Assistant), conversational AI, or contact center technologies
• Experience with cloud platforms and containerization technologies
• Experience building AI or machine learning-driven applications
• Experience designing scalable, highly available backend services
• Experience mentoring or providing technical guidance to other engineers

Benefits

• Support for health and well-being of team members and their families
• Comprehensive perks and health benefits for eligible team members
• Peace of mind with various support options

Company Description

Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.

Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.