[Hiring] Software Engineer I @Mitratech

Role Description

AssureHire, Mitratech's employment screening platform, is looking for a Software Engineer I to join our engineering team in a support-engineering-focused role. You'll sit at the intersection of customer-facing problem solving and hands-on development:

• Own the resolution of technical escalation tickets: investigate, reproduce, and diagnose issues reported by customers and internal teams.
• Communicate with stakeholders (support, product, customer success, and occasionally customers) to gather context, set expectations, and report on resolution status.
• Identify tickets that can be resolved as self-service engineering work, then write the code, open the pull request, and see the fix through review and deployment.
• Use AI-assisted tooling to accelerate triage — determining whether an issue is a product bug, a configuration problem, or expected behavior — and to draft and review candidate code solutions, applying your own judgment before anything ships.
• Contribute to root-cause analysis and help reduce recurring escalations by improving code, documentation, and runbooks.
• Follow secure development practices: least-privilege access, secrets management, and careful handling of sensitive candidate and customer data.

Qualifications

• 0–2 years of professional software development experience (internships, co-ops, and substantial personal/academic projects count).
• Working proficiency in Go — Python is a plus.
• Familiarity with relational databases and the ability to read and write SQL (PostgreSQL preferred).
• Strong debugging instincts: you enjoy digging into logs, reproducing issues, and tracing problems across systems.
• Clear written and verbal communication — you can explain a technical issue to a non-technical stakeholder and keep people informed without being asked.
• Comfort using AI tools as part of your workflow, paired with the judgment to critically review AI-generated analysis and code before relying on it.
• Ownership mindset: you follow tickets through to resolution rather than handing them off.
• Unix shell scripting.

Requirements

• This role can be performed 100% remote anywhere in the US.
• Anticipated Pay Range: $65,000-$75,000 Annually USD.
• Total compensation includes US employee benefits and annual bonus eligibility.

Benefits

• Health, Dental & Vision Insurance *
• 401 (k) + Employer Match *
• Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform