[Hiring] Software Developer and Applications Support @Applied Intellect LLC

REMOTE WORK: Yes

LOCATION: Anywhere in the continental United States

SCHEDULE: Monday – Friday 8:30-5:30pm (CST or MST) with possible weekend/evening on-call hours as needed

SALARY: $125,000/annually based on experience

OVERVIEW

The Software Developer and Applications Support (Case Vision & AWS) is responsible for designing, developing, testing, and maintaining software applications while also providing Tier 2 & 3 technical support for internal case management system. This role works with cross-functional teams to deliver reliable, scalable, and secure software solutions while continuously improving system performance and user experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Design, develop, test, and deploy software applications, systems, and features
• Write clean, maintainable, and well-documented code following industry best practices
• Collaborate with stakeholders to gather requirements and translate business needs into technical solutions
• Troubleshoot, debug, and resolve software defects and performance issues
• Participate in code reviews and contribute to continuous improvement of development standards
• Integrate software with third-party applications, APIs, and databases
• Maintain version control and follow established change-management procedures
• Ensure applications meet security, data privacy, and compliance requirements
• Provide technical support and documentation as needed
• Stay current with emerging technologies, tools, and development trends
• Provide advanced technical support for internally developed applications.
• Diagnose and resolve application, database, and integration issues escalated from Tier 1 support.
• May assist in providing Tier 1 support as needed.
• Support user access management, permissions, and role-based security for applications.
• Monitor application performance and system availability, responding to incidents as needed.
• Assist with software deployments, updates, patches and system enhancements.
• Support testing and validation of systems to ensure stability and compliance.
• Maintain confidentiality of health information in compliance with HIPAA and Protected Health Information (PHI) requirements.
• Utilize virtual communication platforms (e.g., Microsoft Teams, Zoom) to engage with Office of Refugee Resettlement (ORR) representatives, partners, consultants, community members, and headquarters staff.
• Model and promote practices that emphasize trust-based, relationship-centered principles in decision-making, staff management, and collaboration across departments.
• Maintain relationships with colleagues rooted in safety, connection, and self-regulation.
• Produce monthly, quarterly, and annual statistic reports for submission to ORR; and
• Other duties as assigned by supervisor.

POSITION REQUIREMENTS

• Bachelor’s degree in computer science, software/database engineering or equivalent work experience with certifications.
• Minimum of 5 years of progressive experience in software development role preferred.
• Experience developing applications using one or more programming languages e.g., Java, C#, Python, JavaScript, SQL).
• Familiarity with web technologies, databases, and application frameworks.
• Experience with version control systems (e.g., Git).
• Ability to provide on-call support for system outages or critical issues.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively in a team environment.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Familiarity with Agile or Scrum development methodologies.
• Experience developing secure, scalable, and high-availability systems.
• Knowledge of DevOps practices, CI/CD pipelines, or automated testing.
• Prior experience in regulated or compliance-driven environments.
• Maintain an appropriate confidential remote workspace and demonstrate proficiency with Microsoft Office and standard business technology.
• Must possess a valid driver’s license, insurance, a clean driving record and reliable transportation (if required).
• Successful completion of ORR/ACF’s Suitability Determination, a federal background check initiated upon employment (if required). 
• Demonstrated support of Applied Intellect’s values by exhibiting respect for others, maintaining confidential information and an appreciation of a multicultural workplace.
• Demonstrate support of organizational values, including respect for others, protection of confidential information, and appreciation of a multicultural workplace.
• Adhere to all applicable federal and state laws, ORR requirements, and company policies and procedures.
• Must adhere to all state and federal laws and regulations.
• Must follow all company and Office of Refugee Resettlement (ORR) policies and procedures.

Training Requirements:

• Satisfactory completion of Applied Intellect’s Orientation and Training.
• Complete additional training as identified by supervisor, human resources and ORR.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity. 
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands. 
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying; and 
• Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements). 
• This position may require some travel to conferences, industry events, or in-person meetings

EQUAL EMPLOYMENT OPPORTUNITY

Applied Intellect is an Equal Employment Opportunity employer and does not discriminate based on any protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The above-listed duties and responsibilities are essential job functions. All job duties indicated are not to be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).