[Hiring] Software Architect @Genesys

Role Description

Search powers real time discovery across the Genesys Cloud platform, enabling customers to instantly access conversations, analytics, and operational insights at massive scale. This role architects and advances the distributed systems that process millions of events per minute and index terabytes of data nightly, ensuring high availability, performance, and precision. You will shape the evolution of our large scale search infrastructure, influencing architecture decisions that impact enterprise customers globally. At Genesys, we build technology that strengthens human connections, and you will play a critical role in delivering intelligent, scalable search experiences that drive measurable customer value.

Key Responsibilities

• Architect and evolve large scale distributed search systems that process millions of events per minute in real time
• Lead end to end design of scalable search solutions from requirements through production delivery
• Drive improvements in platform reliability, performance, and resiliency across search services
• Influence engineering standards by advocating for best practices in search architecture and query optimization
• Partner with product managers and cross functional teams to align technical direction with business outcomes
• Oversee indexing strategies and data modeling to improve search accuracy, latency, and scalability
• Guide code quality through active participation in design discussions and code reviews
• Resolve complex production challenges to maintain system stability and customer trust

Qualifications

• Demonstrate extensive experience building distributed systems and microservices architectures in Java
• Apply deep expertise with Spring frameworks in large scale production environments
• Design and optimize Elasticsearch or equivalent search platforms, including indexing and query performance tuning
• Architect event driven systems using technologies such as Kafka
• Leverage AWS services including EC2, S3, and Lambda to build resilient cloud native systems
• Translate business requirements into scalable, maintainable search architectures

Preferred Qualifications

• Lead architectural initiatives that span multiple engineering teams
• Optimize big data pipelines that process high volume nightly workloads
• Implement CI and CD practices that support automated testing, deployment, and scalability
• Influence platform level technical strategy within complex enterprise environments

Benefits

• Comprehensive extended group health coverage
• Generous paid time off, including vacation and personal leave
• Retirement savings program with employer RRSP matching up to a prescribed maximum amount
• Family-friendly benefits, including parental leave top-up and adoption assistance
• Growth and development opportunities through access to learning resources and internal mobility programs

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$193,500.00 - $250,500.00

Employee Referrals

If a Genesys employee referred you, please use the link they sent you to apply.

Reasonable Accommodations

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Equal Opportunity Employer

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.