[Hiring] Software Application Specialist @Motorola Solutions

Role Description

The Software Applications Specialist reports to the Applications Specialist Senior Manager and is responsible for all workflow delivery activities. The System Specialist should be a stellar communicator and great collaborator with our customers. Provides workflow advisory to customers on how products in the Motorola Solutions Software Enterprise portfolio can be integrated into an agency. Helps an agency identify how to use the products and leverage the features. Shows an agency how a product fits into their agency workflow and/or helps them amend their workflow to support usage of the new software tools.

This is a remote position with approximately 50% travel. Qualified candidates can reside anywhere in the US. Candidates must reside in close proximity to a major airport due to travel expectations.

Key Responsibilities

• Information Gathering and Discovery: Lead the efforts to conduct operational assessments, business process reviews, and other discovery events to gain a comprehensive understanding of the customer’s current business processes within Public Safety agencies. This includes interviewing subject matter experts and creating detailed documentation of findings.
• Analytical Evaluation and Recommendations: Evaluate existing business processes to identify opportunities for improvement. Provide tailored recommendations regarding the configuration and application of Motorola’s mission-critical software solutions to address identified needs and optimize operational efficiency.
• Business Process Reengineering: Facilitate business process reengineering initiatives by analyzing workflows and recommending innovative changes. Lead workshops and discussions to collaboratively develop new processes that align with organizational objectives.
• Training Development and Orientation: Design, develop, and deliver training curriculum, learning aids, and other instructional materials to ensure end-user engagement and buy-in for new software implementations. Guide customers through training sessions to enhance user competency and confidence.
• User Acceptance Testing (UAT) Facilitation: Define, coordinate, and lead User Acceptance Testing processes, ensuring that customer requirements are met and documenting results against the project’s Functional Requirements Matrix. Measure outcomes to gauge project success and areas for improvement.
• Internal Liaison and Collaboration: Act as a liaison between technical resources, engineers, and project managers to communicate customer needs effectively. Collaborate with internal teams to adapt Motorola’s highly configurable Commercial Off the Shelf (COTS) software to meet specific client use cases.
• Project Management Support: Partner with Project Managers and Program Directors throughout the project lifecycle, from inception to conclusion, to ensure timely delivery of software solutions while adhering to scope and budget constraints.
• Stakeholder Communication: Present analysis results and project updates to stakeholders, developing clear and informative presentations that support effective decision-making and facilitate project buy-in from customer leadership.

Qualifications

• Proven experience in public safety software integration and deployment processes.
• Strong analytical skills with a robust understanding of business processes.
• Excellent communication and interpersonal skills to engage effectively with stakeholders.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency in creating documentation, presentations, and spreadsheets.
• 3-5 years of IT Business applications or similar related experience, with a preference for experience in computer-aided dispatch, law records management software and field-based applications.
• Proven ability to maintain high-quality documentation and present technical solutions effectively.
• Strong problem-solving skills and the ability to resolve complex issues positively and professionally.
• Excellent organizational and time management skills, with the ability to prioritize multiple projects simultaneously.
• Experience in Business Process Re-engineering related to software applications for business purposes.
• A passion for delivering world-class customer experiences.
• Familiarity with Windows-based Operating Systems, Microsoft SQL Server Reporting Service (SSRS), intermediate XML knowledge, and Google Docs/Sheets.
• Knowledge of software deployment methodologies and quality processes.
• Ability to collaborate with various teams and report progress or risks to senior management.

Requirements

• Bachelor’s degree in Information Technology, Project Management, Engineering or related field or 3+ years of experience in a public safety Information technology field.
• 3+ years experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications.
• Must be a self-motivated team player able to work effectively with general guidance toward objectives.
• Must be able to obtain background clearance as required by government customer.
• Legal authorization to work in the U.S. indefinitely is required; Employer work permit sponsorship is not available for this position.
• Please note that this position may involve working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and will require passing a stringent fingerprint background check administered by Motorola Solutions’ customers.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!