[Hiring] Site Reliability Engineer @Priority Commerce

Role Description

As a Site Reliability Engineer, you will keep Priority's payment, payables and banking platforms available, fast and recoverable. You will be the dedicated SRE for a product workstream: owning its monitoring, alerting and runbooks, taking on-call, and helping lead incident response and postmortems alongside development teams and Senior SREs. This is a hands-on role for an engineer with a few years of production experience who wants to grow into owning reliability for a domain end to end.

• Build and tune monitoring, dashboards and alerts; reduce alert noise and close detection gaps.
• Help resolve production incidents, and lead triage of lower severity alerts.
• Facilitate blameless postmortems and drive follow-up actions to closure.
• Define SLIs and SLOs for critical user flows.
• Write runbooks and playbooks for AI-assisted alert triage.
• Automate toil through scripting, infrastructure as code and CI/CD improvements.
• Support safer releases through readiness reviews, load testing and canary deployments.
• Contribute to failover and disaster recovery testing.

Qualifications

• 3-5 years of software, systems or DevOps engineering experience, including 2+ years in SRE or production operations.
• Production on-call experience, including incident response and postmortems.
• Hands-on experience with AWS and Kubernetes.
• Experience building monitoring and alerting with modern observability tools.
• Proficiency in a scripting or programming language (e.g., Python, Go, TypeScript).
• Experience with infrastructure as code (Terraform preferred) and CI/CD pipelines.
• Working knowledge of Linux, networking fundamentals and relational databases.
• Clear written communication.

Requirements

• Experience in payments, fintech or banking, especially PCI DSS environments.
• Familiarity with Kafka or other event-driven architectures.
• Experience designing SLOs and error budgets.
• Experience using AI tools in operations.
• Cloud or Kubernetes certifications (e.g., AWS Associate, CKA).

Benefits

• Compensation range: [$111k-$143k]
• Bonus programs
• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs
• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women’s health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)
• 3 weeks PTO to start, with unlimited PTO after year one
• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

Company Description

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.