[Hiring] Quality & Reliability Engineer @Custom Mechanical Solutions

Role Description

Turn field challenges into better products, stronger processes, and more reliable outcomes. Join a growing National Accounts team where your technical judgment, curiosity, and follow-through will connect the jobsite to the factory and help shape how quality is managed as the business scales.

CMS is looking for a Quality & Reliability Engineer to own and continuously improve the field-to-factory quality feedback loop for custom commercial and industrial HVAC equipment. You will:

• Lead field-to-factory investigations.
• Coordinate quality issues from initial report through containment, root cause, corrective action, and verified closure.
• Turn field intelligence into action.
• Gather the technical evidence needed for faster decisions and translate recurring trends into improvements in design, manufacturing, supplier controls, installation guidance, training, and documentation.
• Create field-ready solutions.
• Develop clear, controlled Field Service Bulletins with approved repair steps, safety requirements, acceptance criteria, and closeout evidence.
• Drive clarity and accountability.
• Keep owners, milestones, risks, decisions, and overdue actions visible. Remove blockers and escalate high-impact or aging issues when needed.
• Use data to improve the program.
• Maintain quality dashboards and reports, identify systemic trends and emerging risks, and provide concise updates to leadership, project teams, customers, and factory partners.
• Go where the evidence is.
• Travel to customer sites and manufacturing facilities in Mexico to inspect equipment, support troubleshooting, gather evidence, collaborate with factory teams, and validate repair effectiveness.

Qualifications

• A bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering, or an equivalent combination of technical education and relevant professional experience.
• At least three years of relevant experience in manufacturing quality, field service, commissioning, reliability engineering, technical investigations, or related technical project support.
• Strong mechanical and/or electrical investigation and troubleshooting skills.
• Working knowledge of structured problem-solving methods such as RCA, CAPA, 8D, 5 Why, fishbone analysis, or FMEA.
• Ability to communicate complex technical issues clearly to technical and nontechnical audiences.
• Ability to travel domestically and internationally approximately 10–20%, including travel to manufacturing facilities in Mexico.
• A valid passport at the time of hire is preferred; candidates without one must be able to obtain one within the first 90 days of employment.

Requirements

• Five or more years of relevant quality, reliability, field-service, commissioning, or technical investigation experience.
• Direct experience with commercial or industrial HVAC equipment.
• Experience with custom air-handling equipment, controls, construction drawings and specifications, startup, commissioning, or active job-site processes.
• Experience working directly with manufacturing facilities, suppliers, factory quality teams, or field-service organizations.
• Experience developing technical repair procedures, Field Service Bulletins, corrective-action documentation, or quality dashboards.

Benefits

• Base salary: $95,000-$125,000 annually, depending on experience.
• This position is also eligible for a discretionary bonus.
• Eligible employees may participate in Meriton’s benefits programs in accordance with applicable plan terms.

Company Description

Custom Mechanical Solutions (CMS) provides commercial HVAC equipment and technical solutions for complex building applications. We partner with contractors, engineers, building owners, and manufacturers throughout the equipment lifecycle—from system design and delivery through startup, troubleshooting, and field support.

As part of the Meriton family of companies, CMS maintains its specialized technical expertise and customer-focused approach while benefiting from the resources and long-term investment of a growing national organization.