[Hiring] ServiceNow Technical Architect @DMS Vision

Role Description

Need strong profiles with proven implementation experience in AIOps.

• 8 to 12 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organizations.
• 5 to 8 years' experience in administration/implementation/configuration of ServiceNow in the areas of ITSM, ITBM, ITOM (not limited to) and Scoped Application solution.
• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions.
• Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow.
• ServiceNow custom application design and development experience.
• Past work experience with industry leading providers of ITSM tools.

Responsibilities

• Responsible for handling a team of ServiceNow resources, providing necessary guidance for Implementation, Integration, Data transfer, Support and Development including enhancement requests.
• Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
• Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
• Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues.
• Consults with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow.
• Follows up on outstanding development needs and provides timely status reports to the project manager.
• Advises on options, risk and impacts on business/ITIL processes.
• Communicates technical problems and solutions to both technical and non-technical audiences.

Skills Overview

• ServiceNow platform implementation, development, support, enhancement.
• ServiceNow Discovery Configuration, Run Book Automation preferred.
• Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS.
• Strong customer service and excellent verbal/written communication.
• Excellent attention to details, ability to multitask, and effective time management skills.
• Understand full ITSM application lifecycle.
• ITIL certified desired.

Additional Responsibilities

• Provide architectural and design inputs in the ServiceNow implementation work domain separated instance in Agile/Scrum SDLC process.
• Work with Platform Owner to create Shared Support ServiceNow roadmap.
• Proven experience of creating the architecture, design, Javascript coding and development of solutions.
• Review requirements/stories and build solution specifications.
• Develop and maintain Platform best practices and standards.
• Ensure adherence to Platform best practices and standards.
• Plan platform upgrades along with other stakeholders.
• Act as ServiceNow L3 expert for platform incidents and defects.
• Plan, design and architect ServiceNow integrations.
• Provide technical direction and training to Platform team.