[Hiring] ServiceNow Technical Architect @Forhyre

Role Description

We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and oversee programs to ensure the proper architecture is implemented. The Technical Architect - ServiceNow will contribute to a team of specialists working to assist our clients in understanding their ServiceNow environments. This role will focus primarily on the implementation, configuration, and management of customers' ServiceNow platform.

The Technical Architect - ServiceNow will be an expert in ServiceNow with a proven methodology and best practices for implementation. To be successful, the Technical Architect will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes.

The Technical Architect will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes, primarily leading the implementation of the ServiceNow platform and the associated modules.

Responsibilities

• Implement ServiceNow Platform and specifically the ITSM, ITOM, ITBM, and ITAM modules.
• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
• Guide customers in maximizing their investments in the ServiceNow platform, including improvements to business processes.
• Lead technical aspects of project delivery and solution delivery for engagements.
• Provide technical leadership on best practices for ongoing support of ServiceNow.
• Lead the configuration and development of modules to meet customers' business outcomes and requirements.
• Work with the customer to ensure the configuration of ServiceNow meets their overall requirements, including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
• Guide and provide required oversight/training for the customer's system administrators throughout the engagement.
• Provide support and technical consultancy for ServiceNow implementations and ongoing BAU usage of ServiceNow.
• Consult with consultants and customers to improve processes and services for the usage of the ServiceNow Platform.
• Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information within the ServiceNow Platform.
• Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution.
• Stay up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
• Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules.
• Support sales and pre-sales activities as required.
• Provide technical support to customers as they implement the ServiceNow platform and respective modules.
• Assist SHI teams in managing project timelines and customer expectations.
• Develop into a "go-to" resource for others on the team and regional sales teams to answer ServiceNow specific questions; provide training and mentoring to other team members.
• Attend, support, and represent SHI at conferences and events.
• Stay up to date on new ServiceNow product offerings, ongoing training, and certifications.
• Maintain industry-leading knowledge to understand all aspects of the ITAM and Software life-cycle.

Qualifications

• Expertise in ServiceNow platform and associated modules.
• Proven methodology and best practices for implementation.
• Experience with process definition supporting ServiceNow implementations.
• Technical leadership experience in project delivery.

Requirements

• Strong understanding of ITSM, ITOM, ITBM, and ITAM modules.
• Ability to guide customers in improving business processes.
• Experience in drafting user stories and acceptance criteria.
• Ability to provide oversight and training for system administrators.

Benefits

• Opportunity for ongoing training and certification.
• Participation in conferences and events.
• Development into a key resource within the team.