[Hiring] ServiceNow SAM SME @General Dynamics Information Technology

Role Description

Seize your opportunity to make a personal impact as a ServiceNow SAM SME supporting Centers for Medicare and Medicaid Services - Cloud Products & Tools (CMS - CPT). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

A ServiceNow SAM SME leads the optimization, implementation, and compliance alignment of SAM modules in ServiceNow SAM Pro Plus in alignment with CMS' strategic initiative to streamline asset management, achieve compliance, and optimize IT costs. This role supports the agency’s mission by leveraging advanced ITAM processes to ensure accurate asset tracking, operational transparency, and regulatory adherence. This individual specializes in publisher-specific toolsets, drives license optimization through tailored workflows, and contributes to enterprise ITAM operations to ensure regulatory compliance success at CMS.

HOW YOU WILL MAKE AN IMPACT:

• Guide the implementation, configuration, and maintenance of SAM, ensuring accurate software discovery, license reconciliation, and cost optimization.
• Acts as the bridge between IT Asset Management (ITAM) processes and the technical capabilities of the ServiceNow platform.
• Advise the team on SAM Pro Plus best practices, leveraging AI-driven insights for compliance and optimization.
• Provide expertise in publisher-specific licensing agreements (e.g., Adobe, Oracle, IBM).
• Oversee successful SAM platform integration into ITOM, HAM, and procurement systems.
• Design workflows for reconciliation, entitlement tracking, and compliance reporting using SAM Pro capabilities.
• Applied knowledge in publisher-specific licensing packs (Adobe, Microsoft, Oracle, IBM) for effective license optimization efforts.
• Work with Infrastructure, Hosting, and Operations teams to align SAM outputs with enterprise IT workflows.
• Contribute to continuous improvement by supporting more robust CMDB data integration, automation workflows, and reconciliation.
• Engage with procurement and supply chain teams to gather relevant data for CMDB and ServiceNow workflows.
• Support risk mitigation for end-of-life software/hardware compliance and alignment with ITAM data governance protocols.
• Creating, managing, and delivering reports on license usage, compliance, and cost savings to stakeholders.

Qualifications

• Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum 5 years of experience in ServiceNow knowledge of ServiceNow SAM Pro Plus, including entitlement management, normalization, and software compliance.

Requirements

• Expert-level proficiency in ServiceNow SAM Pro Plus capabilities, including SAM/ITAM principles and their integration into enterprise infrastructure.
• Ability to configure and maintain the SAM module, including SaaS License Management.
• Advanced understanding of integration architecture between SAM, ITOM, and CMDB systems.
• Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents.
• Hands-on experience with ServiceNow SAM Pro Plus, including entitlement imports, normalization, and content service configuration.
• Ability to define and create workflows for software asset lifecycles, from acquisition to disposal.
• Strong understanding of software licensing, metrics, and software compliance to avoid vendor penalties.
• Expertise in publisher-specific licensing agreements (e.g., Adobe, Oracle, IBM).
• Knowledge of publisher packs for major vendors like Microsoft and Oracle.
• Knowledge of discovery tools such as SCCM, JAMF, and APIs.
• Experience in process improvement and automation to reduce dependencies on manual workflows and reporting.
• Ability to translate technical findings into actionable insights for non-technical stakeholders (e.g., Finance, Procurement).
• Strong team collaboration and process improvement skills.
• Advanced troubleshooting and bug resolution capabilities.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full-flex work week to own your priorities at work and at home.
• Award-winning culture of innovation and a military-friendly workplace.