[Hiring] ServiceNow Platform Architect @Aon Corporation

Role Description

Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve business goals.

• Defines reference architecture and is the custodian of updated architecture diagrams for the platform.
• Drives standardization and best practice platform management, enabling focus on value delivery.
• Institutes technical governance to optimize platform performance and minimize long-term technical risk.
• Enables rapid upgrades to new features and innovation that drive new value.
• Defines, guides, and supports the execution of technical governance processes.
• Helps develop standards and practices for maintaining the ServiceNow architecture model.
• Aids in developing standards and practices for maintaining the health of the ServiceNow platform.
• Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.
• Ensures platform alignment with the business strategy.
• Creates and maintains a detailed view of the existing architecture.
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
• Resolves technical escalations, including responding to defects.
• Participates in process workshops.
• Works closely with the enterprise architecture team.
• Aids in migrating configuration across instances.
• Positions ServiceNow as the system of action to enable the integrated digital transformation roadmap.
• Works with teams to optimize delivery operating model governance to ensure successful go-lives, end-user adoption, and ongoing support.

Qualifications

• 10+ years’ ServiceNow experience.
• Thorough knowledge on workflows, tables, script, flow designer, and integration hub.
• Excellent communication & people skills with the ability to work with diverse and remote teams.
• Knowledge and experience of Infrastructure Operations, migration, as well as ServiceNow Integration with third-party systems.
• Expert level understanding of client-side and server-side scripting - business rules, script actions, script includes.
• Certified Technical Architects will be preferred.
• Certified in one or more of the following areas: CSA, CAD, ITSM, ITOM, HR, APM(EA).
• Understanding of ITIL framework.

Benefits

• Comprehensive benefits package.
• Encouragement of an inclusive workforce.
• Agile environment allowing management of wellbeing and work/life balance.
• Two “Global Wellbeing Days” each year.
• Variety of working style solutions for colleagues.
• Continuous learning culture that inspires and equips you to learn, share, and grow.
• Commitment to an innovative and inclusive workplace.