ServiceNow Lead Engineer @NewRocket
Software Development
Salary unspecified
Remote Location
Job Type full-time
Posted 4wks ago

[Hiring] ServiceNow Lead Engineer @NewRocket

4wks ago - NewRocket is hiring a remote ServiceNow Lead Engineer. πŸ’Έ Salary: unspecified πŸ“Location: India

Role Description

NewRocket is hiring a ServiceNow Lead Engineer with Custom Applications & Integrations experience. The Lead Engineer is responsible for leading, coaching, and mentoring a team of Software Engineers who provide the development of project professional services for customers.

  • Interface with end-users, IT teams, and key stakeholders to gather systems requirements for Custom Applications & Integrations.
  • Strong experience with Custom Applications & Platform skills like CMDB, CSDM, Healthscan & Integrations processes.
  • Conduct requirements gathering workshops with clients in both onsite and virtual environments.
  • Configure and customize ServiceNow applications focusing on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces, and Performance Analytics.
  • Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems.
  • Mentor project crew members by managing peer reviews and providing technical guidance.
  • Experience with implementing ServiceNow modules (IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, Performance Analytics).
  • Create and execute development plans as appropriate to meet changing needs and requirements.
  • Knowledge of ITIL V4 processes and hands-on with ITIL process implementation.
  • Ability to plan and package ServiceNow platform solutions and accelerators.
  • Conduct capability Requirements Analysis sessions and customer workshops.
  • Design custom or product-based solutions based on ServiceNow applications.

Qualifications

  • 5-7 years of experience with ServiceNow products.
  • Minimum 4 years preferred work experience on the ServiceNow platform.
  • 3+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow.
  • 5+ years of client-facing consulting experience.
  • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience.

Requirements

  • Passion in engineering science and technology, applying principles, techniques, procedures, and equipment to the design and production of managed services.
  • Collaboration with customers, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
  • Adapts quickly in a fast-paced environment.

Certifications & Knowledge

  • The candidate must be willing and able to continue their education within the ServiceNow platform and beyond.
  • It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

Benefits

  • NewRocket is committed to a diverse and inclusive workplace.
  • We value and celebrate diversity, believing that every employee matters and should be respected and heard.
  • We are proud to be an equal opportunity workplace and affirmative action employer.
Before You Apply
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remote Be aware of the location restriction for this remote position: India
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ServiceNow Lead Engineer @NewRocket
Software Development
Salary unspecified
Remote Location
Job Type full-time
Posted 4wks ago
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remote Be aware of the location restriction for this remote position: India
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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