[Hiring] ServiceNow Lead Engineer @NewRocket

Role Description

NewRocket is hiring a ServiceNow Lead Engineer with Custom Applications & Integrations experience. The Lead Engineer is responsible for leading, coaching, and mentoring a team of Software Engineers who provide the development of project professional services for customers.

• Interface with end-users, IT teams, and key stakeholders to gather systems requirements for Custom Applications & Integrations.
• Strong experience with Custom Applications & Platform skills like CMDB, CSDM, Healthscan & Integrations processes.
• Conduct requirements gathering workshops with clients in both onsite and virtual environments.
• Configure and customize ServiceNow applications focusing on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces, and Performance Analytics.
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems.
• Mentor project crew members by managing peer reviews and providing technical guidance.
• Experience with implementing ServiceNow modules (IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, Performance Analytics).
• Create and execute development plans as appropriate to meet changing needs and requirements.
• Knowledge of ITIL V4 processes and hands-on with ITIL process implementation.
• Ability to plan and package ServiceNow platform solutions and accelerators.
• Conduct capability Requirements Analysis sessions and customer workshops.
• Design custom or product-based solutions based on ServiceNow applications.

Qualifications

• 5-7 years of experience with ServiceNow products.
• Minimum 4 years preferred work experience on the ServiceNow platform.
• 3+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow.
• 5+ years of client-facing consulting experience.
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience.

Requirements

• Passion in engineering science and technology, applying principles, techniques, procedures, and equipment to the design and production of managed services.
• Collaboration with customers, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
• Adapts quickly in a fast-paced environment.

Certifications & Knowledge

• The candidate must be willing and able to continue their education within the ServiceNow platform and beyond.
• It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

Benefits

• NewRocket is committed to a diverse and inclusive workplace.
• We value and celebrate diversity, believing that every employee matters and should be respected and heard.
• We are proud to be an equal opportunity workplace and affirmative action employer.