[Hiring] ServiceNow Integration Senior Developer @Kentro

Role Description

Kentro is hiring for an experienced ServiceNow Integration Senior Developer to support Kentro’s VA ESOM – End Point Support and Operations Monitoring contract across the United States. This role is a hands-on technical lead who bridges ServiceNow platform architecture and delivery with a specialized focus on integrating ServiceNow ITOM/CMDB with a Kafka-based event/monitoring pipeline running on Kubernetes (AKS in Azure Government/GCC High). The ideal candidate is comfortable owning in-flight solutions with limited documentation, rapidly stabilizing and enhancing them, and collaborating with stakeholders to deliver secure, reliable capabilities into production.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Responsibilities

• Own the end-to-end design, development, deployment, and support of integrations between ServiceNow and Kafka-based event streams.
• Develop and maintain Python- or Java-based integration services/microservices that publish/consume Kafka topics.
• Deploy, configure, and maintain Kafka clusters and related ecosystem components.
• Implement real-time data transformations and stream processing using tools such as Kafka Streams, Apache Flink, or ksqlDB.
• Support the ServiceNow-to-Data-Lake pipeline via Kafka.
• Containerize services with Docker and deploy to Kubernetes (AKS) using Helm.
• Implement and support ServiceNow ITOM capabilities including Discovery, Service Mapping, and Event Management.
• Design and maintain CMDB data model and governance aligned to CSDM 5.0.
• Develop and maintain custom ITOM Discovery probes/patterns and scripts via MID Server.
• Build and enhance ServiceNow integrations using IntegrationHub, REST/SOAP APIs, and scripted integrations.
• Support and extend ServiceNow custom applications and Service Catalog work.
• Contribute to implementation and administration of SPM/DPM and Enterprise Architecture modules.
• Support ServiceNow Cloud Discovery for Azure and AWS.
• Establish and enforce practical DevOps practices for both ServiceNow and Kubernetes-based components.
• Create/maintain architecture diagrams, runbooks, and technical documentation.
• Collaborate with program leadership, product owners, and government stakeholders.

Qualifications

• Master’s degree in computer science, electronics engineering, or other engineering or technical discipline required.
• 5+ years of hands-on ServiceNow experience, including development/configuration and platform integration work.
• Strong experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management) and CMDB.
• Experience designing and implementing integrations (REST/SOAP, IntegrationHub, scripted integrations).
• Working knowledge of Apache Kafka concepts and event-driven integration patterns.
• Hands-on proficiency in Python or Java for building integration services.
• Hands-on experience with Kubernetes and container tooling.
• Experience working with Azure services supporting AKS workloads.
• Scripting experience with at least two of: PowerShell, Bash, WMI-based scripting.
• Strong troubleshooting skills and ability to take ownership of partially documented solutions.

Preferred Qualifications

• ServiceNow certifications such as CIS-ITOM, CAD, CIS-CMDB, or IntegrationHub-related credentials.
• Confluent Certified Administrator for Apache Kafka (CCAAK) or Confluent Certified Developer for Apache Kafka (CCDAK).
• Experience operating or integrating Kafka on Kubernetes.
• Experience with infrastructure-as-code (Terraform/Bicep) and Git-based CI/CD pipelines.
• Experience in federal IT environments (VA strongly preferred).
• Advanced problem-solving and analytical skills.
• Clear written and verbal communication.
• Impactful team player who enables the team to reach the end goal.
• Ability to balance architectural thinking with hands-on delivery and operational support.

Clearance Requirement

• US Citizen or Green card holder.
• Willing and able to obtain and maintain Public Trust Clearance.
• Must meet updated ID requirements.

Benefits

• Competitive benefits package including paid time off, healthcare benefits, and supplemental benefits.
• 401k including an employer match.
• Education reimbursement for certifications, degrees, or professional development.
• Commitment to continuous professional development.
• Fun activities – virtual and in-person events.
• Community engagement through charity events.