[Hiring] ServiceNow Engineer @Employbridge

Role Description

The ServiceNow Engineer (IT Governance) designs, develops, and supports scalable solutions on the ServiceNow platform that enable disciplined IT governance and operational execution across the enterprise. This role partners with IT Governance leadership, ITSM process owners, and cross-functional technology teams to translate requirements into durable platform capabilities—spanning:

• Incident
• Problem
• Change
• Request
• Major Incident
• Service Portal/Catalog
• CMDB
• Hardware/Software Asset Management

Reporting to the IT Governance Platform Manager, the ServiceNow Engineer ensures platform solutions are built to standards, well-documented, secure, supportable, and aligned to a consistent release and quality model. The role may also provide engineering support for adjacent governance-related SaaS platforms (e.g., Zylo, Tangoe) by enabling integrations, reporting, and workflow automation where appropriate.

Your Role & Responsibilities

• Platform Engineering & Solution Delivery
  • Design, configure, and develop ServiceNow solutions using platform best practices and development standards across governance-relevant capabilities.
  • Own technical delivery end-to-end: requirements refinement, technical design, configuration/scripting, testing, deployment support, and post-release stabilization.
  • Build maintainable automation using platform features to reduce manual effort and improve consistency.
• CMDB / Asset Enablement & Data Quality
  • Support CMDB health and data quality by implementing sound data structures, validation, and governance-friendly configurations.
  • Enable IT Asset Management use cases by supporting HAM/SAM workflows and operational reporting.
• Integrations & Workflow Automation
  • Design and implement integrations between ServiceNow and external systems using APIs and integration patterns.
  • Partner with platform owner(s) and stakeholders to ensure integrations remain stable, monitored, and documented.
• Platform Operations Support (Engineering)
  • Troubleshoot complex platform issues, perform root cause analysis, and implement corrective fixes.
  • Contribute to platform health activities including performance management and operational reporting.
  • Participate in platform upgrades and release activities.
• Governance Alignment, Quality, and Standards
  • Collaborate with IT Governance leadership to ensure platform work supports standardized processes.
  • Establish and uphold engineering quality practices: peer reviews, testing discipline, documentation standards, and release readiness.
  • Maintain clear technical documentation for workflows, configurations, and integrations.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent practical experience).
• 4+ years of hands-on ServiceNow experience in an enterprise environment, including configuration and development across core ITSM capabilities.
• Experience supporting CMDB and asset-related modules and maintaining data quality in operational environments.
• Experience implementing or supporting integrations with external systems.
• Experience working with platform operations practices.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• CIS in a major module area (e.g., ITSM, CMDB, ITAM)

Competencies (Skills & Knowledge You’ll Bring)

• Technical / Platform Engineering
  • Strong ServiceNow engineering fundamentals: configuration + scripting, modular design, and supportable solution patterns.
  • Working knowledge across ITSM domains and governance-enabling modules.
  • Integration engineering competency using API-based patterns.
• Operational Excellence
  • Platform health and performance mindset.
  • Release and upgrade discipline.
  • Documentation rigor.
• Governance Enablement / Ways of Working
  • Process and controls orientation.
  • Stakeholder partnership.
  • Continuous improvement mindset.

Salary Information

The anticipated annual base salary for this position in the US is $90,000- $105,000. This range does not include any other compensation components or other benefits that an individual may be eligible for.

Benefits

• Medical/Dental/Vision
• Prescription drug benefits
• 401(k)
• Paid time off and holidays
• Wellness program
• Incentive programs
• Variety of career paths and promotion from within