[Hiring] ServiceNow Development/Consultant Specialist @HSBC

Role Description

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

• Collaborate with HR product owners, HRIT Agile Lead and/or Scrum Master to deliver the ServiceNow product backlog
• Capture, analyse and document business process
• Participate in the designing of solutions to address business requirements
• Deliver ServiceNow based solutions, using out of the box configuration and/or code frameworks e.g. system config, scripts, rules, workflow, Flow Designer, UI Builder, REST APIs, portal widgets (HTML5, CSS, Javascript), Security rules (ACLs)
• Test and peer review configuration and code to ensure it meets requirements and quality
• Align with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls. In the longer term be expected to contribute to the ongoing evolution of these practices and standards.
• Write appropriate functional and technical documentation
• Identify continuous improvement opportunities e.g. error detection and performance enhancements
• Ensure alignment with HSBC standards, governance, and documentation requirements
• Actively participate in the ServiceNow Agile Delivery Pod e.g. resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance

Qualifications

• ServiceNow HR Service Delivery implementation and/or continuous delivery experience
• Knowledge of ServiceNow HR Service Management functionality, configuration, support resources and roadmaps
• ServiceNow portal experience in UI/UX design principles. Specifically, looking for experience with JavaScript, AJAX, Angular JS, Jelly Scripting, HTML, CSS, and a history of successfully implementing and customizing Themes/pages/widgets.
• Knowledge of ServiceNow platform development (HR Service Management), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Flow Designer, Agent Workspace, UI Builder, REST APIs, Portal and Import Sets, Security rules (ACLs)
• Have worked successfully within a DevOps and Agile team/environment
• Be a proven self-starter who can operate and develop without close supervision
• Experience in software development and/or application configuration skills.
• Experience in one or more of the following is must: JavaScript, HTML, CSS, AJAX, Angular JS, Jelly Scripting, Portal UI/UX Design, Mobile (e.g. MDM, Responsive Design), Performance, Web Services & APIs Monitoring/Testing, Automation, AI and/or Robotics
• Experience of working in a multi-cultural environment – demonstrable ability to adapt to different cultures
• Experience of working in virtual, geographically dispersed locations and time zones
• Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management
• Experience of producing technical specifications and documentation
• Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps

Company Description

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.