[Hiring] ServiceNow Developer SME @General Dynamics Information Technology

Role Description

Transform technology into opportunity as a ServiceNow Developer SME at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

As a ServiceNow Developer SME, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Architect, build, and customize scalable, secure, and resilient ServiceNow solutions, custom scoped applications, and workflow automations using key modules such as ITSM, ITOM, CMDB, HRSD, CSM, and/or SecOps.
• Create and review complex JavaScript, Glide API logic, Business Rules, Client Scripts, Script Includes, and Flow Designer workflows to automate processes and meet business requirements.
• Build and maintain data exchanges connecting ServiceNow to other systems using REST APIs, SOAP Web Services, MID Servers, and IntegrationHub.
• Customize user interfaces, forms, and workflows to align with business needs.
• Establish development standards, perform architecture and code reviews, approve critical changes, and mentor team members.
• Lead platform patching, major version upgrades, testing (via Automated Test Framework), and deployment pipelines.
• Oversee and guide the performance of administrative tasks, such as user and role management, system maintenance, and health checks.
• Supervise and promote end-user support and troubleshooting for issues related to integrated processes and platform functionality.
• Translate business and mission requirements into functional technical specifications and advise leadership on platform roadmaps.
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
• Participate in IT-related technical processes reviews, postmortems, and continual process improvement.
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications.

Qualifications

• Education: Technical Training, Certification(s) or Degree.
• Experience: 10+ years of related experience.
• Required Skills:
  • Deep, proven expertise in developing and customizing ServiceNow applications and modules, especially ITSM.
  • Expert-level proficiency with integration methods like SOAP, REST, IntegrationHub, MID Server, and web services, including creating and consuming them.
  • Expert scripting skill with at least one language – preferably JavaScript.
  • Deep understanding of ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB.
  • Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
  • Superb analytical, problem-solving, and debugging skills.
  • Keen understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment.
  • Demonstrated ability to identify, understand, document, and create functionality aligning with customer value streams.
  • Proven ability to communicate as a high-level technical authority, contribute to whitepapers, BOEs, and design docs, and lead high-stakes demos to customers.
  • Effective organizational and time management skills while working in a rapid software development environment.
  • Ability to identify and learn new technologies quickly.
  • Ability to drive methodology changes, manage customer deliverables, identify and resolve process issues, and shape standards across-the-board.
  • Good communication skills for managing customer interactions and negotiating with both technical and non-technical stakeholders.
  • Ability to collaborate with and influence stakeholders at all levels, mentor junior team members, support staff development, lead knowledge shares, and lead new innovation projects and tech pilots.
• Required Certification: ServiceNow Certified Systems Administrator.
• Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust (DHS HQ EOD required to be obtained before start; must be able to obtain DHS HQ Final Suitability to maintain employment).
• US Citizenship Required.
• Location: Remote.

Benefits

• AI-powered career tool that identifies career steps and learning opportunities.
• An internal mobility team focused on helping you achieve your career goals.
• Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
• Full-flex work week to own your priorities at work and at home.
• Award-winning culture of innovation and a military-friendly workplace.

Company Description

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.