[Hiring] ServiceNow Developer SME @General Dynamics Information Technology

Role Description

Transform technology into opportunity as a ServiceNow Developer SME at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

As a ServiceNow Developer SME, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Architect and automate enterprise IT Asset Management (ITAM), Configuration Management Database (CMDB), and Human Resources Service Delivery (HRSD) capabilities.
• Design and configure Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management.
• Align platform architecture with the Common Service Data Model (CSDM).
• Maintain CMDB health by configuring Data Certification, Discovery, Reconciliation, and Health Assessments.
• Design and configure HRSD modules, including HR Case / Knowledge Management, Lifecycle Events, HR Agent Workspace, Employee Document Management, and Employee Service Center portals.
• Architect customized scripts, Script Includes, Business Rules, Flow Designer, and Service Portal widgets to support ITAM operational requirements.
• Design and build integrations between ServiceNow and external data sources (e.g., SCCM, Jamf, Intune, Active Directory, Coupa) using IntegrationHub, REST/SOAP APIs, and MID Server configurations.
• Establish robust data governance policies for hardware and software assets, ensuring audit-readiness and adherence to industry licensing models.
• Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs.
• Work closely with stakeholders, product owners, and cross-functional teams to gather requirements and translate them into technical specifications.
• Create and maintain detailed technical and functional documentation and support platform upgrade activities, including testing and reconfiguration.
• Contribute to IT-related technical processes reviews, postmortems, and continual process improvement.
• Create estimations on effort required to produce ServiceNow functionality.
• Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices.
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications.

Qualifications

• Education: Technical Training, Certification(s) or Degree.
• Experience: 10+ years of related experience.
• Required Skills:
  • Expert proficiency in ServiceNow CMDB, HRSD, and ITAM, including SAM and HAM.
  • Expertise in designing, implementing, and optimizing SAM, HAM, and CSDM structures to ensure compliance, accurate lifecycle tracking, and cost optimization.
  • Demonstrated experience with full-cycle SAM and/or HAM implementations.
  • Deep understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal.
  • Experience in ServiceNow platform architecture, Flow Designer, and Integration Hub.
  • Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services.
  • Experience with ServiceNow Discovery, Service Mapping, and Performance Analytics.
  • Experience with other ServiceNow modules like ITSM or ITOM.
  • Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
  • Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment.
  • Ability to identify, understand, document, and create functionality aligning with customer value streams.
  • Ability to produce level of estimates and basic deployment plans for ServiceNow functionality.
  • Strong organizational and time management skills while working in a rapid software development environment.
  • Ability to identify and learn new technologies quickly.
  • Excellent communication skills for collaborating with both technical and non-technical stakeholders.
  • Strong analytical, problem-solving, and debugging skills.
  • Ability to coach, guide, and mentor junior developers.
• Certification(s): Required: ServiceNow Certified Systems Administrator.
• Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust to start.
• Location: Remote.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full-flex work week to own your priorities at work and at home.
• Award-winning culture of innovation and a military-friendly workplace.