[Hiring] ServiceNow Developer Senior @LED FastStart

Role Description

Transform technology into opportunity as a ServiceNow Developer Senior at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

As a ServiceNow Developer Senior, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Develop and manage integrations between ServiceNow and BMC Remedy, often involving ticket creation, data synchronization, and CMDB consolidation.
• Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management.
• Create and manage data migration processes from Remedy to ServiceNow using tools like Import Sets, Transform Maps, and data sources.
• Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements.
• Perform administrative tasks, such as user and role management, system maintenance, and health checks.
• Customize user interfaces, forms, and workflows to align with business needs.
• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality.
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
• Participate in IT-related technical processes reviews, postmortems, and continual process improvement.
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications.

Qualifications

• Education: Technical Training, Certification(s) or Degree.
• Experience: 3+ years of related experience.
• Required Skills:
  • Experience in developing and customizing ServiceNow applications and modules, especially ITSM.
  • Experience with integration methods like SOAP, REST, and web services, including creating and consuming them.
  • Scripting skill with at least one language – preferably JavaScript.
  • Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB.
  • Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
  • Understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment.
  • Ability to identify, understand, document, and create functionality aligning with customer value streams.
  • Organizational and time management skills while working in a rapid software development environment.
  • Ability to identify and learn new technologies quickly.
  • Good communication skills for collaborating with both technical and non-technical stakeholders.
  • Effective analytical, problem-solving, and debugging skills.
• Preferred skills: Familiarity with BMC Remedy and/or Helix development and administration, including its ITSM applications and data structures.
• Required Certification: Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start. Additional ServiceNow certifications nice to have.
• Location: Remote.

Benefits

• Growth: AI-powered career tool that identifies career steps and learning opportunities.
• Support: An internal mobility team focused on helping you achieve your career goals.
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
• Flexibility: Full-flex work week to own your priorities at work and at home.
• Community: Award-winning culture of innovation and a military-friendly workplace.