[Hiring] ServiceNow Developer @Manpower/itec

Role Description

• Design, develop, test, and deploy custom applications and integrations on the ServiceNow platform.
• Implement and support multiple ServiceNow modules, including but not limited to Incident Management, Change Management, Asset Management, CMDB, Service Catalog, and Knowledge Management.
• Collaborate with business analysts, stakeholders, and end-users to gather requirements and translate them into technical solutions.
• Maintain and enhance existing ServiceNow applications to improve functionality and user experience.
• Troubleshoot and resolve issues related to ServiceNow applications and workflows.
• Develop and maintain technical documentation, including design specifications, user guides, and support procedures.
• Ensure compliance with security policies and best practices in application development.
• Provide training and support to end-users and other IT staff as needed.
• Stay current with ServiceNow platform updates, new features, and industry best practices.

Qualifications

• BS in relevant discipline plus minimum 5 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
• Candidate must be able to obtain and maintain a DOE Q Clearance.
• US Citizenship is required.
• Candidate can work remotely but must be willing to travel onsite as needed.
• Experience with Service Platform Configuration.
• Proven experience implementing and supporting multiple ServiceNow modules.
• Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, Script Includes).
• Experience with ServiceNow integration techniques such as REST, SOAP, and MID Server.
• Familiarity with ITIL processes and how they relate to ServiceNow modules.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer) are a plus.

Company Description

ManpowerGroup Public Sector (MGPS) provides Skilled Experts and Leading-Edge Solutions to Support Our Nation’s Most Critical Intelligence, Defense and Civilian Missions. MGPS specializes in solving our clients’ diverse linguistic, technical and data management challenges created by the dramatic rise in the volume, variety and complexity of open source data. We harness machine learning, artificial intelligence and the latest data acquisition and mining tools, paired with expert human skills to provide customized solutions for every customer.