[Hiring] Servicenow Developer @Capgemini

Role Description

This role will be responsible for end-to-end solution design, technical advisory, and best practice implementations, ensuring alignment with business needs, governance frameworks, and innovation initiatives. The ideal candidate will bring hands-on expertise in ServiceNow solutioning, a consulting mindset, and a passion for driving digital transformation using nextgen capabilities like Agentic AI, NOW Assist, Generative AI, and CSDM 4.0.

• ServiceNow Solutioning & Architecture: Lead solution design, architecture, and technical strategy for ServiceNOW Implementations across ITSM, HRSD, SPM, and SAM. Ensure alignment with CSDM 4.0, ITIL, and governance best practices. Define ServiceNow data models, integrations, and automation workflows.
• Delivery & Implementation Leadership & Client Advisory & Consulting: Act as a trusted advisor to clients, providing expertise on ServiceNow best practices, process automation, and workflow optimization. Oversee the technical execution of ServiceNow projects, ensuring high-quality delivery and adherence to best practices. Define KPIs and success metrics for ServiceNow implementations.
• Governance, Compliance & Best Practices: Establish and enforce governance frameworks, security standards, and compliance models for ServiceNow solutions. Ensure CMDB integrity, data consistency, and process standardization across ServiceNow modules. Drive adherence to CSDM 4.0, ITIL standards, and platform governance best practices. Define performance monitoring, incident management, and SLA reporting for ServiceNow operations.
• Technical Leadership & COE Development: Act as a thought leader within the ServiceNow COE, driving capability development and knowledge sharing. Mentor ServiceNow developers, architects, and consultants, ensuring technical upskilling and best-practice adoption. Stay ahead of emerging trends in AI-driven automation, Virtual Agents, and Generative AI within ServiceNow.

Qualifications

• 8 years of experience in IT consulting, solution architecture, and ServiceNow implementation.
• Deep expertise in ServiceNow in one of the modules - ITSM, HRSD, SPM, and SAM.
• Proven track record in ServiceNow solution design, technical leadership, and best practice implementation.
• Strong understanding of CSDM 4.0, CMDB, ITIL frameworks, and IT service management principles.
• Experience with AI-driven automation, Virtual Agents, and Generative AI within ServiceNow is a plus.
• Hands-on experience with ServiceNow scripting, integrations, and workflow automation.

Requirements

• ServiceNow Solutioning & Architecture
• Technical Advisory & Client Engagement
• ITSM, HRSD, SPM, SAM Expertise
• AI & Automation in ServiceNow (Agentic AI, NOW Assist, Virtual Agents)
• Governance & Compliance (CSDM 4.0, ITIL, CMDB)
• Team Leadership & Capability Development

Benefits

• Flexible work arrangements to maintain a healthy work-life balance.
• Career growth programs and diverse professions to explore a world of opportunities.
• Valuable certifications in the latest technologies such as Generative AI.