[Hiring] ServiceNow Developer @NetImpact Strategies

Role Description

We have an opportunity for a ServiceNow Software Developer to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer. They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing ServiceNow solutions. The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities.

Responsibilities

• Experience with configuration and development using the ServiceNow ITOM suite of tools.
• Understanding how to populate and maintain the CMDB using ServiceNow best practices.
• Experience with configuration and development of ServiceNow IT Asset Management, Event Management, and Certificate Management.
• Experience with ServiceNow Service Mapping capabilities.
• Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders.
• Ability to create and maintain API and data integration processes between ServiceNow and other Services.
• Ability to provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis.
• Experience working with team to develop technical design and populate implementation notes describing technical details of how a story will be delivered technically and provide estimations for a story.
• Willingness to provide feedback on and guide less experienced peer developers.
• Experience working with team to estimate, plan, and execute all assigned tasks and report on progress.
• Someone who ensures required documentation is complete and associated process steps are followed.
• Responsible for Configuration/Customization of the ServiceNow system including workflows, UI forms, fields, and notifications.
• Create/update sets to move customizations between environments.
• Ensure environments are configured to the proper security standard, as well as configured for performance and high availability.
• Develop JavaScript server/client code as needed for integration.
• Build reports, gauges, and home pages.
• Create new service catalog requests and items with variables.
• Troubleshoot/resolve issues during configuration, testing, and release.
• Assist in troubleshooting patch/release management issues.

Qualifications

• Required: Bachelor's degree, or equivalent experience in related technical discipline, and (4) years of development experience with the ServiceNow platform.
• U.S Citizenship required.
• Must maintain an active Secret Clearance.
• Preferred: Federal Consulting Industry Experience Preferred.
• ServiceNow Certified System Administrator (preferred).
• ServiceNow Certified Application Developer (preferred).
• Experience with Java scripting, Angular JS (preferred).
• Agile/Scrum related certifications (preferred).
• ServiceNow ITOM-related Foundations training or CIS Certification (preferred).
• ITIL v3 or v4 Certification (preferred).

Benefits

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team.
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required.
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays.
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!).
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications.
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, & 2023!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet.