[Hiring] ServiceNow Configuration Analyst Senior @General Dynamics Information Technology

Role Description

The Configuration Analyst Senior provides advanced Configuration Management support with a strong focus on ServiceNow CMDB administration, platform development, discovery integration, and configuration process execution. This role operates independently under general supervision and is responsible for implementing, maintaining, and improving configuration controls that support reliable service delivery.

• Designs and maintains Configuration Management documentation, procedures, and records.
• Ensures accurate CI identification, classification, and lifecycle tracking within the CMDB.
• Reviews and implements configuration requirements derived from contracts, programs, and operational needs.
• Supports configuration control during system development and operational phases.
• Maintains configuration records and relationships to support impact analysis and change execution.
• Builds and maintains ServiceNow CMDB structures including CI classes, relationships, and attributes.
• Develops ServiceNow components such as custom tables, forms, reports, transform maps, scheduled jobs, and flows.
• Implements ServiceNow Service Mapping under established architecture and governance.
• Performs CMDB data normalization, reconciliation, and remediation activities.
• Develops scripts and automation to reduce manual CI management.
• Builds and maintains Business Services in ServiceNow by associating applications, infrastructure, and supporting CIs under established standards.
• Maintains service-to-CI relationships to support impact analysis across Incident, Change, and Event Management.
• Ensures Business Services remain accurate through CMDB validation, relationship remediation, and discovery reconciliation.
• Collaborates with Application and Operations teams to onboard and maintain operationally usable Business Services.
• Supports integration between discovery and monitoring platforms (e.g., ScienceLogic) and the ServiceNow CMDB.
• Configures data ingestion, transform logic, and reconciliation rules under defined standards.
• Maintains CI update workflows based on discovery and event data.
• Validates accuracy and completeness of discovered configuration data.
• Supports development and configuration of applications that rely on CMDB and configuration data.
• Develops scripts, integrations, and enhancements to support ITSM and ITOM capabilities.
• Assists with application testing, deployment, and enhancement activities.
• Troubleshoots and resolves configuration-related application issues.
• Develops tools and scripts to support build, release, and deployment processes.
• Supports CI/CD initiatives through configuration automation and data accuracy.
• Ensures integrity of configuration data supporting production releases.
• Collaborates with Engineering, Operations, Change, and Asset Management teams.
• Provides guidance to junior Configuration Analysts as needed.
• May serve as a task or workstream lead.

Qualifications

• Technical Training, Certification(s) or Degree.
• 3+ years of experience with ServiceNow development, CMDB management, or configuration management processes.
• Proficiency in ServiceNow components, including CMDB, Service Mapping, and Transform Maps.
• Strong scripting skills (JavaScript, PowerShell, or similar) for automation and customization.
• Familiarity with CI/CD pipelines and continuous integration practices.

Requirements

• Must be able to obtain and maintain a position of public trust.
• US Citizenship Required.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full-flex work week to own your priorities at work and at home.
• Award-winning culture of innovation and a military-friendly workplace.