[Hiring] ServiceNow Architect and Team Lead - SPM & Python @Quantrics Enterprises Inc.

Role Description

• Lead and manage the GCC (Global Capability Center) squad, ensuring effective delivery, collaboration, and alignment with business objectives.
• Provide technical leadership by analyzing complex requirements, resolving technical challenges, and recommending optimal solutions (Out-of-the-Box vs. custom development).
• Establish and enforce development best practices, coding standards, and platform governance across the team.
• Coach and mentor team members to elevate technical capability, productivity, and overall performance.
• Challenge existing processes and ways of working to drive continuous improvement, efficiency, and innovation.
• Actively contribute to development activities by working on user stories or features when required.
• Drive enhancements in CI/CD pipelines to improve deployment efficiency, reliability, and release quality.
• Design and implement automated testing strategies to ensure high-quality delivery of features and user stories primarily within the SPM (Strategic Portfolio Management) module.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Minimum of 5+ years of experience with ServiceNow and held an architect or technical lead role.
• Experience in SPM (Strategic Portfolio Management) module.
• 5+ years of experience in development, with strong proficiency in JavaScript within the ServiceNow platform and experience of Python for automation and scripting.
• 5+ years of experience working with DevOps tools and practices, within an Agile delivery environment (e.g., Scrum, Kanban).
• 5+ years of experience in people management, including leading technical teams, coaching developers, performance management, and driving team delivery.

Requirements

• Demonstrated interest in learning network technologies and operational processes.
• Strong professional discipline, including consistency, punctuality, and reliability in a team environment.
• Effective communication skills, with the ability to collaborate daily with cross-functional teams.
• Proactive and curious mindset, with a strong drive to understand business context and continuously improve solutions.

Work Conditions

• Work From Home Set-up
• Schedule: 4 PM – 1 AM MNL