[Hiring] ServiceNow / API Engineer – Integration Architecture @NetImpact Strategies

Role Description

NetImpact Strategies has an opportunity for a ServiceNow / API Engineer – Integration Architecture to design secure, reliable integrations among ServiceNow and authorized federal enterprise systems as part of a multidisciplinary team supporting a federal customer. The senior engineer collaborates with operational and technical partners to deliver dependable services and measurable user outcomes; this position is remote.

• Design and maintain an inventory of approved interfaces, system ownership, data flows, dependencies, and authentication methods.
• Engineer integrations using approved APIs, ServiceNow Integration Hub, Flow Designer, and supported integration services.
• Implement least-privilege access, audit logging, controlled retries, exception handling, and duplicate prevention.
• Preserve authoritative source records, data lineage, and approved security boundaries.
• Define and execute interface mapping, reconciliation, rollback, and failure-recovery tests.
• Troubleshoot integration performance and data transfer exceptions with platform and application teams.
• Document architecture decisions, technical runbooks, and deployment evidence for approval.

Qualifications

• Bachelor’s degree in computer science, information systems, engineering, or related field; equivalent relevant experience considered.
• 5+ years of enterprise systems integration or software engineering experience, including substantial REST API and ServiceNow integration work.
• Hands-on experience with ServiceNow Integration Hub, Flow Designer, scripting, authentication, and interface troubleshooting.
• Understanding of API security, access controls, logging, error handling, and integration testing.
• Ability to document architectures and work within controlled production change processes.

Requirements

• ServiceNow Certified System Administrator, Certified Application Developer, or relevant implementation certification (preferred).
• Experience with HL7/FHIR or federal healthcare systems, where applicable (preferred).
• Experience integrating ServiceNow with Microsoft 365, monitoring platforms, and enterprise data services (preferred).
• Remote (United States). Travel as required for approved program activities; frequency to be confirmed.
• Federal access requirements: Ability to satisfy applicable customer background screening, identity credentialing, and system-access requirements.

Benefits

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team.
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required.
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays.
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!).
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, 2023, & 2024!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!