[Hiring] ServiceNow Technical Architect @NTT DATA Services

Role Description

NTT DATA is seeking a dynamic and experienced ServiceNow Technical Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.

Key Responsibilities

• Advisory & Strategic Consulting
  • Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
  • Develop platform roadmaps aligned with business goals and technical priorities.
  • Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
  • Design and implement governance models, KPIs, and process improvement frameworks.
  • Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
  • Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
• Technical Implementation & Platform Expertise
  • Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
  • Perform health scans, technical debt analysis, and platform scalability assessments.
  • Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
  • Ensure platform conformance to best practices and licensing strategies.
• Proposal & SOW Development
  • Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
  • Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
  • Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications

• 7+ years of hands-on ServiceNow experience across multiple modules.
• Proven track record in advisory consulting and technical delivery.
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
• Experience in proposal writing, SOW creation, and client presentations.
• Demonstrated ability to lead client workshops and translate business processes into technical solutions.
• Mandatory Certifications by Level:
  • Senior – ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
• Excellent communication and stakeholder engagement skills.

Benefits

• Be part of a high-impact team driving digital transformation across industries.
• Work with top-tier clients and cutting-edge ServiceNow solutions.
• Collaborate with experts in advisory, architecture, and delivery.
• Enjoy a flexible, remote-friendly work environment with growth opportunities.
• Compensation range: $129K-216K, based on experience and qualifications.
• Eligible for incentive compensation based on individual and/or company performance.
• Company benefits including medical, dental, and vision insurance with employer contribution.
• Flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage.
• Paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.