[Hiring] Service Now Developer @McGraw Hill LLC.

Role Description

As a ServiceNow Developer, you will be responsible for designing, developing, and enhancing ServiceNow solutions that streamline IT services and improve user experience across the organization. You will work closely with stakeholders and cross-functional teams to translate business needs into scalable, efficient workflows and platform capabilities, ensuring seamless service delivery and operational excellence.

• Design, develop, and implement ServiceNow solutions and modules aligned with business requirements
• Work closely with stakeholders to gather requirements, conduct design discussions, support UAT, and provide training
• Develop and enhance service catalog, workflows/flows, and service portal to improve user experience
• Utilize ServiceNow capabilities such as business rules, client scripts, and UI policies to build efficient solutions
• Perform regression testing during platform upgrades to ensure stability and performance
• Manage day-to-day BAU activities including discovery, monitoring schedules, and resolving errors
• Collaborate with server, network, and CMDB teams to extend discovery across infrastructure and cloud environments (Azure, OCI, AWS)

Qualifications

• A Bachelor’s degree in Computer Science, Information Technology, or a related field
• 3+ years of experience as a ServiceNow Developer
• Certified System Administrator (CSA) certification is mandatory
• Strong experience with ServiceNow modules such as ITSM, ITOM, ITAM, and ITBM
• Hands-on experience in service catalog, workflow/flow development, and service portal/employee center
• Strong proficiency in JavaScript and experience with REST API integrations
• Basic knowledge of ServiceNow Discovery and troubleshooting
• Excellent communication skills and ability to work with cross-functional stakeholders

Requirements

• Willingness to work with an overlap with US business hours to support global stakeholders

Benefits

• Opportunity to work on impactful technology solutions
• Grow your expertise in a culture of curiosity, collaboration, and innovation
• Contribute to building the future of education