[Hiring] Senior Zuora Solutions Architect @SurveyMonkey

Role Description

We’re seeking an experienced Senior Zuora Solutions Architect to join our team in a hands-on role supporting subscription billing and revenue automation. This role focuses on implementing, configuring, enhancing, and supporting Zuora Billing and its integrations, particularly with Salesforce. Industry background is flexible, but practical experience with Zuora Billing is required.

What you’ll be working on:

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
• Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

Qualifications

• 5 years+ of stakeholder management experience and direct partnerships with Finance, RevOps, Sales, and Engineering members.
• 6 months - 1+ year of hands-on experience configuring, customizing, and supporting Zuora Billing in a production environment.
• Experience with Zuora Orders and Orders API.
• Experience in writing solution documents, POC, and analyzing issues.
• Strong communication skills, attention to detail, and the ability to prioritize work while learning new technologies.

Requirements

• Experience with quote-to-cash and financial systems such as Zuora Billing, Salesforce (including CPQ), NetSuite, RevPro, Payment Gateways, and Taxation system.
• Conducting demos and design walkthrough sessions with other teams and the stakeholders.
• Working knowledge of core finance and accounting processes (e.g., Order to Cash, Record to Report).

Benefits

• In-person collaboration opportunities to build relationships and foster community.
• Encouragement to attend company events throughout the year.
• Flexible, hybrid work environment with thoughtfully designed offices.
• Programs like the CHOICE Fund to help employees thrive in work and life.

Company Description

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. We’ve been trusted by organizations for over 25 years, and we’re just getting started.

• Celebrating a quarter-century of curiosity with 25 acts of giving.
• Opening new hubs in Costa Rica and India.
• Crossing the threshold of 100 billion questions answered.
• Earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow.