[Hiring] Senior Website Implementation Specialist @Oceans

Role Description

As a Senior Website Implementation Specialist, you will join a growing multifamily real estate firm supporting a nationwide portfolio of residential properties. You will take hands-on technical ownership of the client’s Drupal CMS ecosystem hosted on Acquia, translating project briefs, visual assets, and content into robust, fully functioning property websites. This is a high-ownership, execution-driven role for a disciplined technical specialist.

Here’s how you’ll make an impact:

• Drupal Implementation & Custom Backend Development
  • Build, configure, and maintain residential property websites within the client's Acquia-hosted Drupal architecture.
  • Implement and adapt website templates and structured CMS components using supplied briefs and creative assets.
  • Perform custom backend coding and manual configuration when native CMS functionality or standard modules are insufficient.
  • Troubleshoot technical limitations, backend blockers, and implementation bugs, ensuring strict compatibility with existing environments.
  • Follow established Acquia Cloud deployment, staging, and hosting workflows while maintaining clean technical documentation.
• New Website Builds, Replication & Portfolio Expansion
  • Execute end-to-end new property website implementations based on briefs provided by project management.
  • Replicate established web architectures across expanding portfolio properties, efficiently reusing templates while customizing property-specific data and content.
  • Configure components, verify asset mappings, and ensure visual and functional consistency across all portfolio sites.
  • Prepare and stage newly built and replicated sites for formal testing, ensuring all features execute seamlessly prior to launch.
• Website Ticket Queue & SLA Management
  • Serve as the primary owner of the incoming website support and maintenance ticket queue.
  • Triage, prioritize, and resolve change requests, content updates, and technical adjustments in accordance with established SLAs.
  • Maintain real-time, accurate ticket statuses, track resolution deadlines, and proactively flag potential service-level delays.
  • Balance daily maintenance tickets and recurring support requests alongside active, high-priority website builds.
• Quality Assurance, Testing & Asset Governance
  • Conduct thorough functional and visual testing on all website builds and updates prior to QA handoff.
  • Validate content placement, responsiveness, cross-browser performance, and template consistency to eliminate avoidable rework.
  • Address QA feedback systematically, resolving defects and verifying that all technical requirements are fulfilled.
  • Maintain rigorous file and asset organization across repositories, following strict naming conventions and directory standards to ensure zero asset misplacement.
• AI-Enabled Engineering & Continuous Process Improvement
  • Incorporate AI tools (such as Claude) into daily technical workflows to investigate code, troubleshoot bugs, and accelerate repetitive implementation tasks.
  • Rigorously review, test, and validate all AI-assisted code suggestions to ensure technical integrity, security, and performance.
  • Identify recurring implementation bottlenecks and propose structured improvements to standardize builds.
  • Develop and update technical setup checklists, SOPs, and repeatable documentation to improve team efficiency as the web platform evolves.

Qualifications

• Experience: 4+ years of professional web development and CMS implementation experience, with dedicated, hands-on expertise building and maintaining customized Drupal websites.
• Tools & Systems: Extensive proficiency with Drupal backend architecture, modules, and configurations; hands-on experience operating within the Acquia Cloud ecosystem; familiarity with project management platforms (Notion or similar) and ticketing systems (Jira or similar).
• Analytics & Process: Demonstrated ability to manage high-volume ticketing queues, monitor SLA commitments, and execute rigorous QA testing protocols. Strong track record of following disciplined documentation, checklist-driven workflows, and standardized file structures.
• Mindset & Approach: Highly organized, detail-oriented, and disciplined execution style; comfortable operating with low to moderate extraversion in an autonomous, heads-down technical role. Proactive in asking clarifying questions before building rather than relying on unverified assumptions.
• AI Fluency: Practical comfort integrating AI tools (e.g., Claude) to streamline code investigation, debugging, and task automation, paired with the engineering judgment to validate and test all outputs manually.

Role Specifications

• This is a remote role, where you will be expected to work a split shift with some overlap with our client’s time zone.
• You will be expected to be present for in-person training programs during your first 3.5 weeks with us.