[Hiring] Senior Technical Consultant - ITSM/ITOM @Ondaro (US)

Role Description

In your daily routine, you will:

• Develop the roadmap of offerings and the go-to-market strategy for the ITOM practice.
• Lead the innovation agenda in AIOps, automation, and Cloud Management.
• Mentor Senior PLs (Project Leaders) and Senior Architects.
• Act as the main expert in high-level discussions with C-level clients.
• Serve as the primary point of contact for the practice with ServiceNow and other strategic partners.
• Design and develop end-to-end functionalities, including advanced workflows and integrations.
• Troubleshoot and resolve complex bugs through deep root-cause analysis.
• Build custom widgets and advanced solutions for the Service Portal.
• Collaborate with business analysts and stakeholders to define technical and strategic requirements.
• Oversee and manage application deployments into production environments.

Qualifications

• English Advanced;
• Platform Fundamentals:
• Proficient in using Update Sets and Application Scopes.
• Understands schema maps and key tables (Task, CMDB).
• Scripting (Client & Server):
• Develops complex Client Scripts using GlideAjax for efficient server calls.
• Creates Script Includes for reusable logic and masters more complex Business Rules (async, display).
• Process Automation:
• Develops robust flows in Flow Designer, with subflows, custom actions, and advanced logic.
• Catalog & Portal:
• Develops custom Widgets from scratch (AngularJS, Server/Client Script for the widget).
• Integrations and Debugging:
• Builds and consumes REST APIs (outbound).
• Uses IntegrationHub for medium-complexity integrations.
• Analyzes transaction logs to identify slow scripts.

Benefits

• Medical & Dental Insurance
• Home Office Allowance
• PLR (Profit Sharing Program)
• Life Insurance
• Food & Meal Vouchers
• Childcare & Nanny Allowance