[Hiring] Senior Systems Engineer @Toshiba Business

Role Description

Toshiba America Business Solutions is seeking a Senior Systems Engineer working remotely in the Eastern Time Zone.

• Perform implementation and integration of Document Output Management & Document Capture & Workflow solutions in small and medium business (SMB) end-user accounts.
• Provide post-implementation field technical support & training.
• Coordinate with clients/customers to ensure comprehensive and seamless implementation of complex solutions.
• Develop and deliver training as appropriate.
• Provide field technical support on Document Output Management & Document Capture & Workflow Solutions at SMB customers.
• Review & validate deliverables to include but not limited to Solutions Configurations, Business Requirements Documents (BRD) and Statements of Work (SOW).
• Create RACI charts and Project Plans as needed.
• Maintain, track and update assigned project plan activities.
• Manage assigned M&S renewals and SaaS subscriptions as required to meet sales objectives.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s Degree or equivalent.
• Minimum of 5 years of experience providing post sales engineering support.
• Demonstrated experience in the areas of Information & Document Lifecycle process, products & services, information technology, Infrastructure & IT Security, systems integration and technical writing.
• Prior experience with process improvement and project management methodologies and tools a plus.
• Must have the ability to translate customer needs into viable technical solutions.
• Demonstrated ability to work autonomously or in teams while demonstrating strong time management skills.
• Ability to travel as required.
• Valid Driver’s License.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days