[Hiring] Senior Staff Software Engineer @ServiceNow

Role Description

We are hiring across multiple engineering levels. Final level alignment is determined by experience, technical expertise, demonstrated impact, and interview performance.

Join the Compute Engineering organization, which builds the scheduling, capacity, and performance systems that run our platform across private and public cloud.

What you get to do in this role:

• Design and evolve the compute scheduler and resource-management systems, including placement, prioritization, preemption, and fairness across workloads.
• Build capacity models and forecasts across private and public cloud, and turn them into reservation and placement decisions.
• Establish performance and scale testing: benchmarks, load tests, regression detection, and SLOs for scheduling latency and throughput.
• Apply AI and ML to forecasting, anomaly detection, and placement optimization where they outperform simpler approaches.
• Write and maintain declarative, software-defined infrastructure at scale, with build systems, web services, and automation that are specified, documented, and testable.
• Research and adopt open-source and commercial tools and methods that improve compute efficiency and reliability.
• Partner with networking, orchestration, SRE, and FinOps teams on cross-team designs and cost trade-offs.
• Guide complex technical decisions and design reviews. Challenge assumptions with data, surface architectural risks early, and balance shipping speed with long-term durability.
• Own production reliability and incident response for compute systems, and lead post-incident improvements.
• Mentor architects and senior engineers and build the next layer of technical leadership.

Level expectations:

• Senior Staff: Leads the design and delivery of a major component of the compute platform. Drives quality within a team and mentors engineers.
• Principal: Sets technical direction across multiple teams or a major compute area. Shapes architecture, mentors senior engineers and architects, and influences decisions across geographies.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 12+ years of related experience in software engineering, cloud, or infrastructure automation with a Bachelor's degree; or 8+ years and a Master's degree; or a PhD with 5+ years of experience; or equivalent experience.
• Deep experience designing multi-tenant, cloud-native SaaS at enterprise scale, including distributed systems, large-scale data systems, APIs, and microservices.
• Experience designing or operating large-scale schedulers or resource managers, such as Kubernetes, Slurm, or internal equivalents.
• Strong programming skills in Go, Python, or Java, with experience in related languages.
• Experience with capacity planning, performance engineering, or load testing at scale.
• Hands-on experience applying ML in production, including models, feature pipelines, or ML platforms.
• Experience with infrastructure as code and configuration management, such as Terraform and Ansible.
• Comfortable with virtualization and cloud infrastructure across private and public clouds, such as Azure, AWS, GCP.
• Working understanding of IP networking, block and file storage, and load balancers.
• Works independently across interconnected systems and investigates root causes without waiting for direction.
• Influences without direct authority across multiple teams and geographies (US, EU, India).
• Communicates clearly with senior leaders, customers, and engineers, and articulates a compelling technical vision.
• Has a learning mindset and is motivated to build new skills and bring real improvement to internal and external customers.
• Has integrity and honesty, and upholds ServiceNow's values.

Requirements

• Experience with ML-driven scheduling, forecasting, or capacity optimization.
• Working knowledge of internet protocols such as DNS, NTP, and HTTP.
• Experience with release management and large-scale server infrastructure.

Benefits

• Base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan and family leave programs.