[Hiring] Senior Staff Software Engineer @Housecall Pro

Role Description

As a Senior Staff Software Engineer, you are a senior technical leader who shapes architectural direction and solves complex, ambiguous engineering challenges across multiple product and platform domains that support our growing enterprise customer base. Your scope extends beyond a single team or product area, while remaining focused on the Enterprise organization rather than establishing technical direction for Engineering company-wide. You combine deep technical expertise with strong business judgment to develop scalable, reliable, and maintainable systems that support HCP’s long-term growth and increasingly complex customer needs.

In this role, you partner with Engineering, Product, Design, and business leaders to translate strategic priorities into durable technical solutions and roadmaps. You lead through influence, provide hands-on technical direction for high-impact initiatives, and elevate engineering capability through mentorship, architectural guidance, and the introduction of effective tools and practices. You establish engineering standards, guide high-impact architectural decisions, and help teams navigate trade-offs between near-term delivery and long-term platform health.

You anticipate future technical needs and systemic risks as our platform supports increasingly sophisticated business requirements and scales from serving small and medium-sized businesses to larger Enterprise customers. You elevate engineering capability through mentorship, architectural guidance, and the thoughtful adoption of artificial intelligence, automation, and modern development practices.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Define and drive long-term technical strategy and architectural direction across multiple Enterprise engineering domains
• Design, prototype, and guide the implementation of highly complex, scalable, secure, and resilient software systems
• Lead critical technical initiatives from discovery through delivery, aligning architecture and execution with measurable business outcomes
• Partner with Engineering, Product, Design, and business leaders to translate company priorities into technical roadmaps and investment recommendations
• Identify systemic architectural risks, performance constraints, and reliability concerns and develop durable solutions that improve platform health
• Establish and evolve engineering standards, architectural patterns, development practices, and quality expectations across teams
• Lead architecture and design reviews, helping teams evaluate trade-offs involving delivery speed, scalability, security, cost, and maintainability
• Mentor and elevate senior engineers through technical coaching, knowledge sharing, and guidance on complex decisions
• Establish approaches, guardrails, and best practices for AI-assisted software development and automation that improve engineering quality, productivity, and responsible adoption across teams
• Influence technical culture across Engineering by modeling accountability, pragmatic decision-making, collaboration, and continuous improvement

Qualifications

• 10+ years of professional software engineering experience, including significant experience leading architecture and technical direction for complex production systems
• Deep technical expertise in modern software architecture, distributed systems, microservices, system design, data modeling, application programming interfaces, and cloud-native development
• Extensive experience designing, building, coding, and operating high-throughput, scalable, secure, reliable, and fault-tolerant production applications
• Strong experience with cloud platforms (i.e. AWS, GCP), modern databases, service-oriented architectures, containerization, observability, automated testing, continuous integration, and continuous delivery
• Demonstrated success influencing technical strategy and aligning architectural direction across multiple engineering teams and stakeholders
• Experience evaluating complex technical trade-offs involving system performance, reliability, security, cost, scalability, and long-term maintainability
• Experience building or evolving B2B SaaS, vertical SaaS, or comparable platforms that support increasingly complex customer segments, including transitions from small and medium-sized business use cases toward Enterprise-scale requirements
• Proven experience setting AI-assisted development strategy, practices, and guardrails across teams to improve engineering quality, developer efficiency, and responsible use of automation
• Bachelor’s degree in Computer Science, Software Engineering, a related field, or equivalent work experience

Requirements

• Exceptional technical judgment and the ability to create clarity when requirements, constraints, or paths forward are ambiguous
• Strong written and verbal communication skills with the ability to explain complex technical concepts to technical and non-technical audiences
• A pragmatic, product-oriented mindset that balances technical excellence with customer value and business impact
• The ability to influence decisions, align stakeholders, and lead complex initiatives without relying on direct authority
• A commitment to mentoring engineers, sharing knowledge, and raising technical standards across the organization
• Intellectual curiosity and a demonstrated ability to develop expertise across unfamiliar systems, technologies, and business domains
• A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery
• Personal resilience to learn from scratch, and successfully thrive in ambiguity

Benefits

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace
• Equity in a rapidly growing startup backed by top-tier VCs

Company Description

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.